Company : Planet Ayurveda
Head Quarters : Mohali
Industry : Online Shopping
Service/Product : Herbal products
Website : http://www.planetayurveda.com
Customer Care Queries Number :
For Customer Care :
**Please contact at +91-172-521-4030 (9:30 AM to 5:30 PM IST – Monday to Saturday) or mail at care.planetayurveda AT gmail.com,
**Please do not send your health related queries to this mail ID.
Related : Apcos Naturals Mohali Customer Contact Number : www.customercare.gen.in/6090.html
For Cost Related Queries :
**If Dr. Vikram or Dr. Meenakshi has recommended some medicines to you and you want to know how much they cost and how to buy them if you don’t have credit card), then please contact at +91-172-521-4030 (9:30 AM to 5:30 PM IST – Monday to Saturday) or mail at costing.planetayurveda AT gmail.com
For Order Related Queries :
**If you are facing any problem in placing online order or don’t know how to buy online, please contact at +91-172-521-4030 (9:30 AM to 5:30 PM IST – Monday to Saturday) or mail at orders.planetayurveda AT gmail.com
For Tracking / Shipping / Package / Courier Related Queries :
**If you have sent the payment, you have not received any information, any confirmatory E-mail, please wait for 1 more day. you will soon get tracking details. Please contact at +91-172-521-4030 (9:30 AM to 5:30 PM IST – Monday to Saturday) or mail at shipping.planetayurveda AT gmail.com
For Business Enquiry and Complaints :
**Please contact Mr. Ashwani Thakur 10 AM – 6 PM IST (Monday – Saturday), on +91-172-521-4030 or mail him at ashwani3003 AT gmail.com
For health related queries :
**Send E-mail to herbalremedies123 AT yahoo.com
Try to make the subject line catchy so that we reply quickly (For example – Do not write URGENT or something like this), Write – Patient name – City Name – Disease name – Phone No. in the subject line.
For example : John – New York – Kidney Failure – 001-255-654-5456
**Whenever you write to us (if you are already taking some supplements from us,) always mention.
**Always write Name of the medicines you are taking and your phone no. in the mail – so that we can edit them, modify them or help you in a better way.
**Send E-mail with brief summary of your disease & reports (If any).
**Since we get a lot of E-mails and Dr. Vikram Chauhan prefers to reply all of them by himself, so kindly be patient at least for 1 day.
**You will definitely get reply.
SMS & WhatsApp Consultations :
**We do not provide any SMS or WhatsApp consultations.
**Kindly do not send any WhatsApp or texts regarding your health problems.
Phone Consultations :
**We do not provide phone consultations.
**Follow up consultations can be provided, if you have already started the treatment from us.
**We can guide you if you send us an e mail with your history and details at – herbalremedies123 AT yahoo.com
**Dr. Vikram Chauhan Or Dr. Meenakshi Chauhan will get back to you within 24 to 48 hrs of receiving the e mail.
**It is preferred if the patient visits us.
**if the patient is not in a situation to visit us, then he can send his reports at herbalremedies123 AT yahoo.com and send history.
**We will get back to you.
Physical consultations :
**For your Pulse examination, Prakriti Analysis, Physical consultation with Dr. Vikram Chauhan or Dr. Meenakshi Chauhan, you can visit our centre after fixing an appointment by calling at this No. +91-172-5214030. (Call between 9:30 AM to 5:30 PM Indian Standard Time – Monday to Saturday).**
Note :
**Dr. Vikram Chauhan Is Not Available For Consultations On Wednesdays, Thursdays And Sundays
Contact Address :
Planet Ayurveda
Plot No. 627,
JLPL, Industrial Area
Sector – 82,
Mohali – 140306, Punjab (INDIA)
Phone : +91-172-521-4030
Office timings : 9:30 AM To 6:00 PM (Indian Standard Time), Mon to Sat
Shipping and Return Policy :
**We Dispatch All Confirmed Orders Within 12 Working Hours
Shipping within India:
** We will ship your order through a prominent and reputed courier agency.
**If courier service for your area is not available we will send through Speed Post service of India Post i.e. EMS.
Shipping Outside India:
** If you are in any other country – your parcel will be sent through EMS [International Express Mail Service] or DHL/Fedex (if you paid for the same – refer to details below for the same).
** Our customer care will send you shipping information, such as Name of Courier Company, AWB or Courier Booking No. or EMS Tracking No. through SMS or Email within 24hours.
**You can use the same to track your parcels online using respective websites [as advised by customer care executives].
**You can track your parcels online only after 24-72 working hours depending on service.
**Courier within India can be tracked within 24 working hours. Parcels sent through EMS [for international destinations] can be tracked only between 24 to 72 working hours.
**If you don’t get the details in this frame, please email us. Before this, please note that these are working hours, not the hours from the time you made an order on our website.
Shipping Via FedEx or DHL :
**In some cases the customers need quick delivery.
**We can send the packages via DHL or FedEx in this case but the DHL/ FedEx shipping charges are way higher than the normal EMS.
**We can send via DHL/ FedEx only if customer selected and paid for this Express Shipping as charges are huge.
**The packages can be tracked online within 8-10 working hours after we ship and are delivered within 3-5 working days.