Company : Saico Healthcare
Head Quarters : Delhi
Industry : Online Shopping
Service/Product : Herbal Products
Customer Care Number
Phone : 011 41504332
Mobile : +91 9210466713
Email : info AT herbindiastore.com
Related : Kairali Ayurvedic Delhi Customer Service Help Desk Number : www.customercare.gen.in/6136.html
Contact Address :
Saico Healthcare
P O Box.1533,
2802, Bara Bazar,
Kashmere Gate
Delhi-110006 India
Shipping & Delivery Policy : (Products)
** For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only.
** For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
** Orders are shipped within 7 working days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
** Saico Healthcare is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 7 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
** Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times(Unless specified at the time of Order).
** Saico Healthcare is in no way responsible for any damage to the order while in transit to the buyer.
** Saico Healthcare is proud to use EBS Gateway for fast, easy and efficient secure payments.
** All major credit cards are accepted.
Shipping & Delivery Policy Services :
** Delivery of our services will be confirmed on your mail ID as specified during registration.
** For any issues in utilizing our services you may contact our helpdesk on 9968483620)
** How the delivery charge is calculated for multiple units and some products
** The shipping charge is based on the weight of the product.
** For multiple products ordered from the same category the programe adds up the weight of all the units ordered and charges a single delivery fee.
** Thus, a customer who orders three products weighing 200gms, 250gms and 400gms is charged a single delivery fee of a consignment weighing more than 500gms but less than one kg.
** The customer is not charged for three different consignments weighing less than 500gms each.
** Thus the customer will pay a delivery fee of Rs 100 for ordering the three books as a single order instead of Rs 275 if he orders them separately.
** However, the delivery fee is calculated separately when a customer orders different products.
** The minimum weight taken into account is 250gms (only for documents) for domestic shipments and 500gms for international shipments.
** There is a parcel surcharge applicable for the consignments other than documents irrespective of weight of the shipments in case of international deliveries.
** The weight of the product has been built in into the delivery charge of each product.
** This will automatically be added to the product cost at the payment stage.
** The delivery cost of a consignment weighing 3 Kg to be shipped within India will be = INR 165.
** The delivery charge is arrived at by multiplying the weight of the product with the slab rate.
** Thus, the delivery cost of a consignment weighing 3 Kg to USA will be (789+(5*213)) = INR 1854.
Cancellation Policy :
** Saico Healthcare believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy :
** Cancellations will be considered only if the request is made within 72 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
** There is no cancellation of orders placed under the Same Day Delivery category.
** No cancellations are entertained for those products that the Saico Healthcare marketing team has obtained on special occasions like Pongal, Diwali, and Valentine’s Day etc. These are limited occasion offers and therefore cancellations are not possible.
** Saico Healthcare does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
** In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
** In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.