Company : Delhi Duty Free Services Private Limited,
Head Quarters : Delhi
Industry : Online Cosmetics Shopping
Service/Product : Make up,Skin,Hair,Bath & Body,Herbal,Fragrance,etc
Website : https://www.delhidutyfree.co.in/
Customer Queries Number :
Phone : 011 – 49342900
Fax: 011 – 49342935
Related : My Envy Box Delhi Customer Care Contact Address : www.customercare.gen.in/2944.html
** If you have any queries or feedback to improve our services, please e-mail us at queriesAT delhidutyfree.co.in
Contact Address :
Delhi Duty Free Services Private Limited,
Building No. 301, Ground Floor,
Opposite Terminal-3, Indira Gandhi International Airport,
New Delhi-110037,
India.
Shop & Collect :
** Shop at Departure. Collect on Arrival.
Hate Struggling with the extra bags?
** With Shop & Collect you don’t have to Just buy before you fly, then pick up your purchases on your return.
** Shop & Collect is a FREE service, available when you are flying out of T3, Delhi International Airport.
** This is exclusive service only available for shopping at Delhi Duty Free.
** All you need to do is to shop and we will store your goods securely while you are away.
** Upon your return at you can conveniently pick up your goods at Shop n Collect counter at Delhi Duty Free Shop.
** To use the service, simply tell the retail team members at shop that you would like to Shop & Collect, give them you details and they will take care of the rest for you.
** Shop & Collect is perfect if you plan to travel light and also take advantage of limited period special offers.
** Also it helps you to avoid customs restriction across the world when you travel.
For further information ask any member of retail staff of
** Contact our Customer Support email – support AT delhidutyfree.co.in team who will be happy to answer any questions you may have.
** Our office is open 09:00 to 17:00 Monday to Friday (excluding Holidays).
Return, Refund and Cancellation Policy :
** Delhi Duty Free’s return policy offers you the option to return the items purchased from our outlets at T-3, IGI Airport, New Delhi, India within 60 days of shopping.
** Under the return policy you can either claim exchange or seek refund of the billing price.
** However the exchange or refund can only be possible from the same outlet from where the item has been purchased.
** Also all items to be returned must be unused, in their original condition with all original tags and packaging intact, and should not be broken or tampered with.
The return policy is subject to terms and conditions as below :
The return policy is not applicable on :
** Items purchased under any promotion/scheme/gift with purchases/discounts etc.
** Eatables like sweets, tea etc.
** Lingerie
** Jewelry
** watches
** The company reserves the right to refuse the applicability of the return policy on any purchase if it is found that the claim is not proper.
** The return policy is not applicable on items which have been altered.
** The return policy can be withdrawn by the company at any time without public announcement.
** The return policy is subject to applicable laws.
** If at any time the laws of the land prohibit the same then the company would not assume any liability or responsibility.
** The expenses for sending the item through courier or any other mode to us shall be borne by customer only.
** The company would not be responsible for delays/loss/misplacement/damage/breakage etc. of items by the courier or any other agency.
View Comments (3)
Good evening madam and sir i was going to bangkok on 6th November 22 time 6.58 Am so i made online payment to buy two bottles at indira gandhi international airport but my payment got deducted from my account.There your cashier Mr. Arun ji had shown the sir, then he told me that sir this payment has not been Reflect in our account yet, in 3 days or you will get payment, payment will come in our account.
But when I returned from Bangkok, my account didn't even get paid.
When I came from Bangkok, I talked to Mr. Santosh ji who is the manager of duty free store, he said sir, you put the complaint, your payment will come in your account.Then Santosh ji assured me that sir your payment will come in your account.After he said, I bought two bottles in the case of Shivas.I want my amount as soon as possible and also want a 10% discount on the two bottles I had already booked
This is a complaint against your worker Chetna Bush stationed at store ID 09-10 on 1-1-18, I purchased certain things amongst that was guylian dark 72% which she didn't put in the bag. Bill number is 17s0901000052972 and POS ID is s0901. Kindly check the matter and do the needful.
Kindly contact the Customer Support [support AT delhidutyfree.co.in] team who will be happy to answer any questions you may have.