Company : Joolz
Industry : Online Shopping
Service/Product : Gold,Diamond,Silver,etc
Website : https://joolz.in/
Customer Contact Number :
Email : We can be reached at contact AT joolz.in or
Call Us : 0120-4959-202
Time : between 8am-7pm, 6 days a week.
Related : French Connection Mumbai Customer Toll Free Number : www.customercare.gen.in/4563.html
Shipping :
What is the price for shipping jewellery to my house?
Joolz provides free shipping on all items within India. We are working hard on international shipping to please even our customers who are far from our hearts.
Do I have to pay shipping on a product I am returning?
We offer easy Return Shipping. You receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 9-days money back policy. This is, however, applicable for orders within India only.
What is the estimated delivery time on a product?
All the products will be generally shipped within 7 to 15 business days from the date when the order is placed. We source your products from India’s top jewellery brands and sometimes make them on custom demand.
Who will deliver the jewellery?
We process the national delivery only through reputed insured couriers like Bluedart, Malca-Amit and BVC. Please check if we deliver to your pin code. If there is no courier service available in your area, we do apologize for the inconvenience caused. You can check if we deliver to your pin code by calling our customer service at 0120-4959-202.
How is my jewellery packaged and how safe is it?
Your jewellery is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewellery is fully insured until it reaches your doorstep, and we only work with reputed and established courier services like Bluedart, Malca-Amit and Brinks.
Does Joolz deliver internationally?
Joolz will be shipping internationally very soon. In the meantime we are working hard on logistics in order to ensure your delivery arrives in a safe and secured manner, wherever in the world you may be.
Where can I get customer service assistance from Joolz?
Our customer service is available for you any time between Monday and Saturday, from 8am to 7pm at 0120-4959-202
Returns And Exchanges :
Where can I get customer service assistance from Joolz?
Our customer service is available for you any time between Monday and Saturday, from 8am to 7pm at 0120-4959-202. You can easily contact us on Customercare AT joolz.in
What is your exchange policy?
Joolz commits to 100% exchange value within 9 days of receipt, for any piece from the same jewellery brand.
What is your lifetime exchange policy?
Joolz commits to 100% exchange on market value of gold, diamonds, less making charges, pearls and other stones. The current market value, is set by experts in the field of valuation.
What is your lifetime return policy?
Joolz offers to purchase back your jewellery and return a value of 90% of your invoice amount.
Payment :
Does Joolz provide online payment options?
Joolz is working hard to implement and provide you will all online payment options such as PayU, PayTM, CitrusPay, DirecPay, CCAvenue and more. These features will be available in the coming weeks for your convenience and ease of purchase.
Are prices on Joolz subject to change?
Prices on Joolz are subject to change without notice. But do not worry, as you will be charged the price for the Joolz merchandise at the time your processed your purchase.