Company : Caratify Jewellery and Lifestyle Pvt. Ltd.
Head Quarters : Surat
Industry : Online Jewellery Shopping
Service/Product : Gold, Silver, Diamond, Gems,blue Stone,etc
Website : https://brandpa.com/
Customer Care Toll Free Number :
Phone : 1800 12 11 10 9
Related : Surat Diamond Jewelry Mumbai Customer Service Toll Free Number : www.customercare.gen.in/1686.html
Customer Care :
Need help? Think we could have improved something?
** We are listening and happy to do what we can to move forward. It would be great if you tell us.
** We can be contacted at customercare AT caratify.com or at 1800-12-11-109 between 9 am-9pm, 7 days a week.
Our enlisted office location is :
501, Shubh Diamond Building,
Vastadevdi Road,
Katargam,Surat – 395004,
Gujarat, India
Shipping Returns Policies :
30 day return policy :
** Our 30-day No Questions asked Return Policy provides you time to verify that your purchase is great.
** If you have to return it for any reason, we’ll joyfully furnish you with a full refund or exchange, within 30 days of the delivery date.
** Yes, it’s that basic. We can only accept the item without custom engraving, in its unique condition and with the certification.
** This is, however, appropriate for requests only inside India.
** For International requests, please contact the customer service by emailing us at customercare AT caratify.com
** This is, nonetheless, suitable for appeals just inside India.
** For International solicitations, please contact the client benefit via messaging us at customercare AT caratify.com
How do i return the product to caratify within 30days?
1. Call our customer care team and you will be given a Return Authorization Code, once you tell us the thing you might want to return alongside your Order No.
2. Our customer care executive will guide you on how to prepare the suitable package for the return of jewellery along with original packing material, tags, certificate and warranty card.
3. When your package is prepared, simply call our customer care team and we will send a dispatch to pick it up from you.
4. When your returned item is received by Caratify, your refund or new item will be prepared soon.
100% Refund :
** Our 30-day No Questions asked Return Policy provides for you time to verify your buy is great.
** In the event that you have to return it for any reason, we’ll happily give you a full 100% cash back or exchange and we will likewise pay for the transportation to and fro.
Free Returns :
** We offer FREE Return Shipping.
** You’ll get complimentary profit transportation for all resizing, exchanges, or refunds for all items inside the 30-day return Policy.
** In the event that you want to return the product simply call our customer care team and we will send a courier over to pick it up from you.
Lifetime Exchange Policy :
** Caratify offers a Lifetime Exchange Policy.
** We offer a Lifetime Exchange Policy on all purchased produced using Caratify, inside India.
** On the event that the item, alongside diamonds and gemstones, if any, is intact, you may return it for the current value of all materials with a minor charge towards melting and recovery costs.
** This implies your product’s current value of gold, precious stones and colored stones will be set focused around item details and the current value shown on our website.
** On the event that you received a discount or a free gift while making your purchase, we will be deducting the first rebate sum or free gift amount, whichever appropriate.
** Then again, you can decide to furnish the free gift too.
** A 10% of this sum, subject to at least Rs. 1,000, will be deducted towards melting and recovery costs.
** This will be carried out on per product basis, in the event that you are returning numerous items.
** You will be given a voucher for this amount which stays valid for 12 months and can be utilized for buy anything.
** Note that this voucher can’t be en-cashed.
** At present we offer the Lifetime Exchange Policy on requests inside India only.
Free Shipping :
** Caratify provides free delivery/transporting on all products inside India.
** Shipping time is 78-96 hrs for “Accessible in Stock” products and 10 business days for “Make to Order” products.
Transit Insurance :
** All merchandise will be completely insured by Caratify until you receive them, so your purchase is 100% safe.