Company : Kama Schachter
Head Quarters : Mumbai
Industry : Online Shopping Jewellery
Service/Product : Gold Coins,Silver,Rings, Earrings,Bangles,etc
Website : kamajewellery.com
Customer Service Toll Free Number :
Toll free India : 1800-102-9585
Toll Free International : +001 866 843 5363
Related : Gold24 Mumbai Customer Toll Free Number : www.customercare.gen.in/5943.html
Email : support AT kamajewellery.com
Time : 10am – 7pm, 7 Days a Week
Facebook: Kamajewellery
Twitter: AT KamaJewellery
Mumbai :
1, Kamala Spaces,
Next to Kohinoor Electronics,
Khira Nagar, S.V. Road,
Santacruz (West),
Mumbai, MH 400054
Tel: +91 (22) 7102 1000 / 1050
Email : Sandeep.Jain AT kamaschachter.com
Diamond – Sourcing Office :
The Capital, Unit No. 107, 1st Floor
Bandra-Kurla Complex,
Bandra (East),
Mumbai 400051.
Tel: +91 (22) 6777 0700
Fax: +91 (22) 6777 0707
Factory / Sales Office : (Domestic)
2nd Floor, Kale Rubber Works Compound,
Above DTDC, Western Express Highway,
Goregaon (East),
Mumbai, MH 400063
Tel: +91 (22) 4344 1040/1000/0953
Fax: +91 (22) 4344 1005
Email :Ami.Gokani AT kamaschachter.com
Factory /Sales Office : (Export)
Unit 601-604, Multistoried Building,
Non A/C Zone, SEEPZ-SEZ,
Andheri (East),
Mumbai 400096,
Tel : +91 (22) 4344 1050/1000
Fax: +91 (22) 4344 1005
Email :Ami.Gokani AT kamaschachter.com
New York :
42 West 48th Street,
1500th Floor, New York,
NY 10017.
Tel: +001 212 704 2043
Toll Free: +001 866 843 5363
Fax: +001 212 997 2461
Email : Keri.Kutansky AT kamaschachter.com
Frequently Asked Questions :
Shipping & Order Tracking :
How much time does it take for my Jewellery to be made and delivered?
We try to unite you with your new possession as early as possible. Each order is custom manufactured for you after you place an order. Normally, it takes about 7-10 working days from the day the order is placed for the product to be delivered to your doorstep.
If you have a customized order, this time could vary. Express delivery is also possible for select products. Call our Jewellery Manager on 1800-102-9585 to know more.
How is my Jewellery shipped? Is it free?
We have tied up with multiple reputed logistics partners like Aramex and Malca Amit to deliver the Jewellery at your doorstep. Shipping and Delivery is absolutely free for all orders.
How is my Jewellery Packed?
Your Jewellery is packed in an attractive, tamperproof jewellery box and delivered in a weatherproof package.
What is the difference between Shipping and Delivery?
Shipping is the process of Manufacturing, Packing and Dispatching of your Jewellery from our manufacturing unit. Delivery is the time taken for your Jewellery to reach you once it has been dispatched on our end.
Billing & Payments :
What are the modes of payment to buy Jewellery on Kamjewellery.com?
You can choose from the following 6 methods of payment when shopping on Kamajewellery.com
** Credit card – Pay on our website using any Credit Card
** Debit card – Pay on our website using any Debit Card
** Internet Banking – Pay on our website using your Internet Banking Facility
** Demand Draft or Cheque payment – Issue a Cheque or DD. Call us on 1800-102-9585 for details.
** Direct Deposit Online – Transfer directly to our Bank account using your NEFT Facility after placing an order. Call us on 1800-102-9585 for details.
** Cash on Delivery – Pay in Cash at the time of delivery.
Exchange, Returns & Buy Back :
What if any of the tags or certificates is missing?
Any jewellery ordered with a diamond grading certificate or appraisal must accompany the returned item. A nominal fee will be charged in case duplicate certificates need to be printed.
Is 100% of the amount refunded?
Once your returned jewellery has been received and inspected by us, you will receive a call from our Jewellery manager confirming the return. You now have 2 options to choose from –
** Credit Note – We will give you a credit note worth 100% of the amount of your purchase. You may redeem this credit note at any point for a period of 6 months to make a purchase on Kamajewellery.com or any of our stores.
The Credit Note will be issued to you within 24 hours.
** Cash Refund – You can opt for a refund via Cheque or Direct transfer to your account. This normally takes 7 Working days.