Company : Times Internet Limited
Head Quarters : Delhi
Industry : Jewelry
Service/Product : Ring,Pendants,Earrings,Watches,etc
Website : gitanjalishop [dot] com
Customer Support Number :
Email Support: care.gitanjalishop AT timesinternet.in
Related : WearYourShine Delhi Customer Toll Free Number : www.customercare.gen.in/4687.html
Voice Support :
Pre-Sales Query : 09024666666 / 09024888888
Post Sales Query : 09024666666 / 09024888888
Write to Us :
Times Internet Limited,
Top Floor,
10, Darya Ganj,
New Delhi-110002,
India.
Terms And Conditions :
** Damaged delivery should be reported within 24 hours of delivery.
** All items must be returned in their original condition ‘ unworn and unaltered.
** Items returned without the attached brand / Gitanjali security tag will be subject to a 15% revaluation fee.
** Damaged products will neither be exchanged nor bought back by the Company.
** Deductions made by the Company are towards levies, taxes, wear and tear, etc.
** Refund via Demand Draft would take 8-10 working days.
** The cost of courier and handling charges will be borne by the customer.
** Exchange/Upgrading facility not available for Eternity and Solitaire collections in the diamond category.
** Please keep the invoice and certificate and/or guarantee card with you if you want to exchange or return a product without which processing the same would not be possible for us.
** We will exchange any item for an item in the same category (eg. exchange a diamond for a diamond).
** Also, you need to pick up something of an equal or higher value.
** The policies are subject to change without prior notice.
** When any piece of diamond jewellery is received for Exchange/Refund, we will send it to Gitanjali’s factory for a quality check.
** A positive response from the brand and we will initiate the exchange/refund process by the same mode as that of the original transaction within 21 working days.
** You can exchange products only on our site gitanjalishop.com and not at the brand’s retail outlets.
** Any product can be exchanged only once.
** Schemes running at the time of initial purchase will not be valid at the time of exchange.
** Disputes (if any) will be subject to Mumbai Jurisdiction.
** The Policy of Conflict of Terms is applicable on all Exchanges and Buy-Backs.
Return Policy :
** At gitanjalishop.com, we strive to help you make the perfect purchase.
** Though we would like it if you love it, just in case you need to return/exchange the product for any reason we go that extra mile to make it easy for you
Exchange and Buy-back are possible under the following conditions :
Exchange Policy :
| Within 14 Days from Date of Delivery | Deduction on Invoice Value: 0% |
| More than 14 Days from Date of Delivery | Deduction on Invoice Value: 20% |
Buy Back Policy :
| Regular Purchase | Deduction on Invoice Value: 25% |
| Purchase under Promotions | Deduction on Invoice Value: 50% |
Note:
** Please note that fashion jewellery, gold cz jewellery and watches will be exchanged only within 7 days from the date of delivery.
** However, the buy-back policy will not be applicable for these categories.
** Please note that the exchange and buy-back policies will not be applicable for gold coins, items purchased using Gift Coupons, solitaires, personalized jewellery, spiritual artifacts, gift cards and products from Amore brand.
About Us :
Gitanjali Group is the world’s largest integrated branded jewelry manufacturer -retailer with an annual turnover of over $2.5 billion. Established in 1966, today its activities are spread across the entire value chain from rough diamond sourcing, cutting, polishing and distribution, and jewelry manufacture, to jewelry branding and retailing gold and diamond jewelry in India and abroad.