Company : Tajonline India Pvt. Ltd.
Head Quarters : Mumbai
Industry : Online Shopping
Service/Product : Birthday Cakes, Wedding Cakes,Cup Cakes,etc
Website : www.tajonline.com
Customer Service Number :
Tel :
India : (91 22) 4030 1121
Timing : 0930 hrs to 1800 hrs IST (Monday to Saturday)
Related : Fantasy Bakery Indore Customer Toll Free Number : www.customercare.gen.in/5678.html
Fax :
USA: (866) 317-9308
India: (91 22) 4030 1152
Contact Address :
Tajonline India Pvt. Ltd.
Mafatlal Chambers,
3rd Floor, B-Building,
A-Wing, N M Joshi Marg,
Lower Parel(E).
Mumbai – 400 013. INDIA.
Return Policy :
** To provide you a worry free shopping experience, we offer you a No Questions Asked Return Policy.
** Within 7 days of receiving your shipment, you may return any unopened item in its original packaging, for a refund (excluding shipping costs).
** Due to Import and Export regulations and restrictions, we are unable to extend our Returns Policy for any items sourced or delivered outside India.
** Please contact Customer Care before initiating Return.
** When you return your product, please indicate the reason (in case you wish to) for your return in a short note, put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us.
The below products are exempted from no questions asked policy :
** Apparels
** Electronics and Mobiles
** Products perishable in Nature
** Gift certificates
** Body jewelry
** Perfumes and cosmetics
** Personalized products
** Astrology Services and reports
** Calling Cards
** Items sourced or delivered outside India
** Innerwear, made to order or customized merchandise
** Contraceptives
** MP3 Players
Cancellation Policy :
** You can cancel your order anytime until your order is being confirmed by supplier.
** If you wish to cancel an order that is being confirmed by vendor, a cancelation fee of 10% will apply to your order
** You can expect to receive the refund within four weeks from shipping your return to tajonline.com
** (this includes conservative estimates of the time required for the return shipping, inspection at our returns facility, and processing from your bank or credit card company).
** We will notify you via email with the details of your refund.
** The refund will be made to the same payment option(s) originally used to pay for the order.
Note :
** The customer care team will validate the request by checking the timelines, product type, warranty terms, etc and shall take the request for refund or exchange
** Refund processing time is 7-9 working days
Non delivery of order :
Perishable goods :
** For perishable items the delivery will be attempted only once.
** After the attempt the order will be canceled and no further attempt will be made to deliver it.
** No refunds or cancellations will be made for perishable goods.
Non-perishable goods :
** Our logistic partners will attempt to deliver the item twice or will try to contact you if the parcel could not be delivered to you due to reasons like Address incorrect, Recipient not available, or it is refused by the recipient .
** In the unlikely event the product could not be delivered we will return the goods to tajonline.com office in Mumbai and the customer will be informed.
** The goods will be held for 7 days at the office, redelivery to an alternate address can be requested within this period at an additional delivery charge.
** In case of products whose order value is more than Rs 2000, we would be refunding the amount after deducting 25% of order value.