Company : Online Delivery
Head Quarters : Delhi
Industry : Online Shopping
Service/Product : Birthday,Wedding,Anniversary,3D,Designer Cakes,Cupcakes,etc
Website : www.onlinedelivery.in
Customer Support Number :
For Instant Support Call :
Call us : + 91 98 526 333 88 | + 91 88 77 66 2013
Mail Us at : care AT onlinedelivery.in
Related : Rose N Cakes Delhi Customer Care Number : www.customercare.gen.in/5526.html
Cancellation and Refund Policy :
** Any cancellations to the order shall be made before 24 hours of the actual time of delivery to claim refund of the paid amount.
** No refund shall be made once the 24hr delivery window starts.
** Cancellation of order shall be made with mail with Subject: ” Cancellation Request” and sent to care AT onlinedelivery.in
E-Mail shall contain following details:-
a. Order ID:
b. Cancellation Reason:
** Cancellation shall be initiated after formal order cancellation request is received at care AT onlinedelivery.in.
** And amount will be credited in the same account from where its deducted and it will take 7 to 10 days.
Refund shall be made under following conditions :
a. Order was cancelled.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced.
5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
6. In case of Cancellation, 15% charge will be applicable.
7. Any discounted or exempted amount can not be claimed for refund.
8. Any extra amount credited to Online Delivery account may be considered for order enhancement but will not be refundable.
9. In all matters concerning Cancellation and refund Online Delivery shall have the deciding hand.
10. Online Delivery may amend its Cancellation And Refund Policy from time to time.
11. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
12. If you have any questions/comments about our Cancellation And Refund Policy, please email us at care AT onlinedelivery.in
FAQs :
What are the payment methods available?
Onlinedelivery.in has integrated India’s No. 1 & secure Techprocess Solution Ltd. You can pay through any of the leading credit cards i.e. Visa, Master Card, Diners Club Card, JCB. You can Also pay through Online bank transfer if you have online banking facility in any of the leading banks of India i.e. HDFC Bank, ICICI Bank, Bank Of Punjab Ltd., IDBI Bank, Federal Bank, Global Trust Bank, UTI Bank, Centurian Bank & CitiBank.
Is the Payment Made by me and my Credit Card Details Secure?
Yes, the payment gateway integrated is of Techprocess Solution Ltd, which is a secure gateway verified by Verisign.
Is my personal details secure?
We have a well constituted & strict privacy policy which can be read by clicking here. In brief the policy states that: We don’t share our customer data with anybody. We don’t have any such so called partner sites with whom we share data.
No unsolicited emails are sent from us. We send occasional emails to you to keep you informed about our services but only to those customers who have instructed us to do so. The instructions can be modified by loging into the customer section