www.customercare.gen.in

Company : FloraIndia
Industry : Online Shopping
Service/Product : Cakes,Cupcakes,Flowers,Gifts,etc

Website : www.floraindia.com

Customer Care Number :

Call : +91 93.5055.1301 | +91 93.5029.9802
Time : 8 AM IST to 11 PM IST
Email : serve AT floraindia.com

Related : Pretty Petals Mumbai Customer Order Number : www.customercare.gen.in/5560.html

Delivery Policy :
** In case the recipient is not available to accept the delivery in places such as hospitals, offices and other public areas, the products will be handed over to any other person as advised by the recipient.
** In case of residential deliveries, if the recipient is not at home, the products will be handed over to the neighbors only if they are willing to accept the delivery.
** We do not accept orders for delivery at airports and railway stations.
** We refrain from calling the recipient for directions because we don’t want to ruin your surprise.

** But if the delivery person is unable to locate the address or in case of other emergency situations, we may need to contact the recipient.
** Hence we request you to provide accurate and detailed information to ensure correct, prompt and a surprising delivery.
** In case of incorrect information, we will not be responsible for wrongful delivery.
** If it is an anonymous delivery and the recipient refuses to accept the products, no refund will be issued.
** Cities/areas falling outside our delivery limit will require additional delivery charges as we will arrange for delivery from the nearest city or location where we are present.

Delivery Timings :
** There are many aspects of logistics involved in each order and hence we cannot guarantee delivery at a specific time of the day.
** However if there is a particular time slot you prefer, we request you to mention it in the ‘Special Instructions’ section in the order form.
** Service providers in different cities have varied schedules and hence we cannot guarantee delivery at a specific time.
** For regular weekdays, all deliveries are carried out during business hours from 9 am to 7 pm, unless specified otherwise.

** Please ensure that you provide precise and correct information. As our service providers are locally based, they will try their best to ensure a timely delivery.
** We deliver to residential as well as office addresses, so you can request a delivery at the location of your choice.
** We do not accept early cake delivery orders as we procure freshly baked cakes in the morning to ensure quality, and hence cannot deliver it to the recipient in the morning hours.
** During peak business days such as Valentine’s Day, Mother’s Day etc, our service providers extend their business hours.
** Hence delivery timings could be extended and cannot be guaranteed due to heavy load of orders.**

Payment :
What are the payment methods available?
You can pay through any of the leading international credit cards i.e. Visa, MasterCard, American Express etc. We also accept all MasterCard / Visa / Maestro / RuPay debit cards issued in India. You can also pay through online bank transfer if you have online banking facility in any of the leading banks of India i.e. HDFC Bank, ICICI Bank, SBI, PNB etc. You can choose to make payment through Cash Cards or Mobile Payments as well.

Is the Payment Made by me and my Credit Card Details Secure?
Yes, the payment gateways integrated in our website are safe and secure. We use the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission.