Company : Chocko Choza
Head Quarters : Coimbatore
Industry : Online Shopping
Service/Product : Cakes, Gifts, Flowers,etc
Website : www.chockochoza.com
Customer Contact Phone Number :
Balaji :
Mobile : +91 7418074185,
e-mail : balaji AT chockochoza.com
Related : My Dear Cakes Chennai Customer Order Number : www.customercare.gen.in/5488.html
Anbu :
Mobile : +91 9944951191,
e-mail : anbu AT chockochoza.com
Contact Address :
18A, Periasamy Road(East),
R.S Puram, Coimbatore,
Tamilnadu, India.
Phone : +91422 4369437
Email : sales AT chockochoza.com
Shipping Policy :
** Product deliveries will be made between 9:00 AM to 6:00 PM by our courier partner; we cannot commit any fix time for delivery.
** Same Day Delivery option is available only for selected locations and order received till 5 PM will be delivered till 12 AM*.
** Mid-night Delivery will be made between 9:00 PM to 12.00 am on mentioned / asked delivery.
** We try our best to deliver products on the delivery day.
** However, in unavoidable circumstances or wrong pin code these products may reach before or after delivery date mentioned.
** Products delivered by courier partner cannot be delivered on Sundays and Public Holidays.
** The delivery will NOT be redirected / redelivered to any other address in any circumstance.
** The selected product will be delivered only in Selected Locations mentioned as ‘available’ on this Site.
** Delivery not done due to wrong address / wrong pin code in case of courier products.
** Recipient not available.
** Premises locked.
** Wrong phone or Cell or Extension number/ not working / no reply or not connecting / reachable and delivery is not done.
** Recipient refused the products.
** Delivered the product at the Gate / Reception / Neighbor.
** The image displayed on the site is indicative in nature. Actual product may vary in appearance, shape or design.
** In case of floods / Heavy Rains / National Bandh we reserve the right to reschedule the delivery for another date.
** No change in instructions can be entertained after placing the order.
** Orders once placed cannot be cancelled.,
Refund/Exchange Policy :
** If you do not pick up your order, Chocko Choza will not issue a refund, regardless of the circumstance.
** We will be happy to remake the product for you if you need it again; however, you will have to pay for both.
** We cannot refund any product that is abandoned by the customer.
** If Chocko Choza has been deficient in our production of your product, we would appreciate it if you would let us know and bring back the remaining product.
** This allows us to correct our team, and get it perfect next time.
** Obviously, in this case we will provide you a refund / replacement for the product.
** We retain the right to judge our product quality for ourselves and the percentage of the amount to be refunded based on the issue.
** If you have bought a Chocko Choza product and do not care for it, then we hope you will try something different next time; however, a refund will not be given.
** For the same day Delivery Orders If you cancel within 30 minutes after placing on the same day we will give you a full refund for your product there is no cancellation or refund 30 minute after placing the order.
** For order placed on latter days you can cancel the order 4 days before the delivery date for a full refund you cannot cancel the order later than that and no refund will be provided.
** Product once sold will not be taken back / exchanged since it perishable food products.
** You will have to send us a mail with your order details to orderonline AT chockochoza.com to cancel the order in the stipulated time.
Order Cancellation and Change Policy :
** Things happen and at Chocko Choza we understand that and will work with you as best we can.
** All changes must be made 24 hours in advance of pick-up tie charges if any will be applicable, no changes to the order can be made after that.
** All changes must be handled directly with a representative of Chocko Choza and confirmed.
** For the same day Delivery Orders If you cancel within 30 minutes after placing on the same day we will give you a full refund for your product there is no cancellation or refund 30 minute after placing the order.
** For order placed on latter days you can cancel the order 4 days before the delivery date for a full refund you cannot cancel the order later than that and no refund will be provided.
** Refund will be made in the same payment mode with in 14 working days approximately.