Company : OLA Cabs / ANI Technologies Private Limited
Head Quarters : Bangalore
Industry : Cabs Booking
Service/Product : book a cab to anywhere in the city
Website : www.olacabs.com
Customer Contact Number & Address :
** For support with your bookings and other queries, click here or visit the Support section in the Ola app.
** Please report any security issues with Ola at security AT olacabs.com.
** For press/media related queries and communication please contact – media AT olacabs.com.
Related : Meru Cab Company Mumbai Customer Booking Contact Number : www.customercare.gen.in/5298.html
Need additional help :
Call Us : 3355 3355 (Please add your std code before the number.)
Write to us : support AT olacabs.com.
Registered Office:
ANI Technologies Private Limited
Regent Insignia,
#414, 3rd Floor, 4th Block,
17th Main, 100 Feet Road
Koramangala, Bangalore – 560034
Ph no : 080-67350900
Fax no : 080-67350904
FAQs :
Bookings Related
Q: Do I need to register on your site to book tickets?
A: No. You can use our service fully without the need to register. You just need to provide your details at the time of booking.
Q: What if the car doesn’t show up?
A: In case the vehicle you booked doesn’t show up, we will offer you a full refund immediately.
Q: What if the car shows up late?
A: We try our best to ensure our partners reach our customers on time. But in case of delays, do call us and we will help you out by either providing an alternate vehicle or giving you a full refund.
Peak Time Charge :
Q: What is OLA’s peak time charge?
OLA peak time charge is a fare-rationalizing rule of using a multiplier X or a flat surcharge to the standard fares causing the fare to be higher than the standard fare during certain times the day; i.e. if X is 1.2 during some point of time then the standard fare will be multiplied by 1.2 to get the final fare.
Q: Why is there a need to apply a surcharge to my standard fare?
OLA being a marketplace doesn’t control the number of vehicles online on its system/platform; verified drivers & operators are independent & work as per their convenience. During a normal day when demand & supply are met, there is no need to put an extra effort to pull the supply side of vehicles.
Customer Terms And Conditions :
Eligibility :
You will be “Eligible” to use the Services only when You fulfill the all of the following conditions:
** You have attained at least 18 (eighteen) years of age.
** You are competent to enter into a contract under the Applicable Laws.
** You may avail the Services only if You fulfill the conditions as mentioned in 3.1.1 to 3.1.2 above.
** If You are not Eligible, please immediately abandon any and all attempts to register with Us or use Our Services.
** You acknowledge that We rely completely on the information provided by You and We shall not be held liable if You or anyone who uses Your Account to access the Services on the Application is not Eligible to use the same.
Registration and Account :
** You understand and acknowledge that You can register on the Application only after complying with the requirements of Clause 3.1 and through a valid Email ID.
** For clarity, the aforesaid requirement applies to members of Deemed Communities only to the extent of a valid email ID and does not apply to members of Open Communities.
** You will be required to enter Your Email ID on the Application following which a verification link would be sent to Your Email ID.
** Upon receipt of the verification link on Your Email ID, You shall be required to click on the said link within 24 (twenty four) hours of receiving the verification link in order to complete the aforesaid verification process.
** In the event of Your failure to click on the verification link within the above mentioned timeline, the same would lapse and You will have to repeat the process set out in this Clause 4.1. For clarity, the aforesaid requirement and process applies to members of Deemed Communities only to the extent of a valid email ID and does not apply to members of Open Communities.
** Upon completion of the verification process in accordance with Clause 4.1 above, You will be added to a Community or Deemed Community through which You can avail the Services offered on the Application.
** In order to use the Application, You are required to provide Registration Data to Ola on the Application.
** You shall not impersonate someone else or provide account information, an email address or any other information that is not Your own.
** We shall bear no liability for false, incomplete, old or incorrect Registration Data provided by You.
** In the event of any change in the said Registration Data, You agree to promptly update Your Registration Data on the Account so as to ensure that the communication We intend to send to You is promptly delivered to You and is not sent to any other entity/third party.