Company : Central Mart Private Limited
Head Quarters : Mumbai
Industry : Online Shopping
Service/Product : Bathroom Accessories,Lightning, Spas, Kitchen,Fan,etc
Website : www.centralmart.in
Customer Care Number :
Telephone: +91 8080 740 740 (9:30 – 18:30 IST)
Email: hello AT centralmart.in’
Related : FAE Enterprises Mumbai Customer Contact Phone Number : www.customercare.gen.in/4957.html
Contact Address :
Central Mart Private Limited
709, Hubtown Solaris,
NS Phadke Road
Andheri (East),
Mumbai 400 069, India
Shipping and Delivery :
Where’s My Order?
** To check your order status, you can either login to your account or track directly using your order number by clicking on “Track Order” link in the header of the website.
** We use multiple logistical partners for shipping and delivery of products, which include our own team, courier companies and third party logistics providers.
Shipping Time :
** Shipping time will be dependent on the product ordered and would be specified on the product details page.
** Shipping time is indicative, and can vary due to external factors.
Additional Handling Costs :
** For some bulky products such as cement, wood, etc., the shipping and handling costs specified might not include the cost of door-step delivery in a multi-storied building (like climbing each floor, etc.)
** This additional cost would have to be paid directly to the delivery personnel, the range for which would be specified on the product details page.
** Alternatively, you can arrange to have the products picked up from the ground floor.
Damage to Products :
** Central Mart will be responsible for all products until they are delivered to the customer.
** It is the customer’s responsibility to check the condition of products upon arrival and sign the acknowledgement slip.
** In case of any damage or issues, the delivery personnel should be informed immediately.
Cancellations :
** You can cancel orders free of cost before they have been shipped out.
** Currently, we do not allow order cancellations post-shipment due to the bulky nature of our products and high shipping and handling costs.
** In special cases, order cancellations post-shipment can be considered.
** However, we will refund the invoice amount subject to deduction of shipping and handling costs as well as reverse logistics costs.
Returns :
We accept return requests for delivered products only in the following cases:
** If the product delivered is different from the product ordered
** If the product delivered is defective or damaged at the time of delivery
** Return requests should be raised within 7 days from delivery.
** We generally do not offer returns or refunds for any other reasons except for the above.
** The returned product will be exchanged with a new one. If an identical replacement is not available, we will recommend similar products.
** Or just give you a refund of the entire invoice value, with our apologies!
** In special cases, other returns can be considered subject to reverse logistics and related costs applicable to the customer.
Refunds :
** You will need to preserve the original invoice and shipping label of the products you wish to return.
** Refunds generally take 15 business days to process.
** Please call us on +91 8080 740 740 (9:30 – 18:30 IST) or email us on hello AT centralmart.in to raise a cancellation or return request.