www.customercare.gen.in

Company :Iffco House
Head Quarters : Delhi
Industry : Farmers Fertiliser
Service / Product : Fertilizers
Website : www.iksl.in

Customer Care Address :
IFFCO House :
34, Nehru Place
New Delhi- 110019
Contact Number: 011-46729902
E-mail: secretaryceo.iksl AT iffco.in
E-mail: webmaster.iksl AT iffco.in

IFFCO Sadan :
C1-District Centre Saket
New Delhi – 110017
Contact Number: 011-42592819

Call Back Facility :
** Every day up to four free voice messages are delivered to subscribers on mobile phone free of cost in local language on areas of their interest.
** However, for those subscribers, who could not pick up the voice message call or have missed a voice message, facility is available to call a short code (534359) which provides for listening to the messages again.
** This facility is available for listening the same days’ alerts and advisories any time during that day.

Helpline :
** The subscribers of Green SIM Card of IKSL have the privilege of access to a dedicated Helpline service, which has the potential to become a rural lifeline through a 6 digit number 534351.
** Farmers can get a solution to their problems, queries by using this short code.
** Experienced professionals are accessible on this helpline, who provide solutions to farmers.
** Where required, Subject Matter Experts (SMEs) are taken on conference call to provide a satisfactory resolution to queries.

Free Voice Message :
** Through the Green SIM Card, every day, up to four free voice messages are delivered to the Subscribers.
** Each such voice message is of one-minute duration and cover contextual alerts and advisories on diverse subjects like soil management, weather forecasts, weather based agro-advisory, crop management, plant protection, market rates, dairy and animal husbandry.
** Information of general use on health, employment, education, women empowerment, financial inclusion, awareness of climate change and Government schemes are also provided.
** These voice messages are prepared by experts on subjects of immediate interest to the rural Subscribers. Market rates and weather information at district-level is also given as text message.
** The endeavour is to empower rural subscribers, particularly farmers, with latest information for informed decision making.**

Other Programmes through Mobile Phone :
** Apart from the free voice messages and helpline, IKSL organizes live phone-in-program on specific subjects of interest to farmers.
** In these ‘Phone In’ programmes, subject matter specialists join IKSL’s officials at one place for redressal of specific issues of the caller, provide clarifications, etc.
** The Helpline number used by farmers is also used for these programmes.
** Mobile based quizzes are organized to sharpen the knowledge levels of subscribers and attractive gifts are provided to winners.
** Mobile based quizzes also help to encourage subscriber participation in IKSL activities.

Focused Communities :
** To further improve the effectiveness of its services, IKSL promotes Focused Communities / Groups with common interest – such as Sheep and Goat Rearing, Dairy, Fisheries, etc.
** This provides an opportunity to extend more focused services to the Community members.
** IKSL offers an opportunity to like-minded Organizations to effectively communicate with their farmer/customer base through IKSL Green SIM card platform.
** Here, the partner organization is empowered to customize the content of 1 or 2 of the total 4 daily messages disseminated through Green SIM.
** IKSL has already successfully promoted several communities with partners with refined services to meet the specific requirements of the community.
** Several partners are benefitting immensely with a continuous and economical means of engagement with their members / customers and strengthen their bond with their organization.