Company : Inventiva Labs Pvt Ltd
Head Quarters : Delhi
Industry : Health And Fitness
Service/Product : Shop By Goals, Protein Shake,Amino Acid,etc
Website : www.myfitfuel.in
Customer Contact Number :
Email Us: hello AT myfitfuel.in
Call Us: +91-8800115410
Time : from 9 AM- 7PM (7 Days a Week)
Related : Narang Medical Delhi Customer Care Phone Number : www.customercare.gen.in/4869.html
Contact Address :
Inventiva Labs Pvt Ltd
F 34/8, Okhla Industrial Area,
Phase-2, New Delhi, 110020.
Delivery & Shipping Policy :
What are the delivery charges?
** Delivery is absolutely free for order placed above Rs 499.
** If Order value is below Rs 499 then an extra delivery price will be charged.
** Cash on delivery as an additional service has a very nominal charges of Rs. 20 per order.
What are the estimated delivery times?
** We deliver your order within 2-4 working days post-dispatch in A-1 and A-2 Metros
** (New Delhi, Mumbai, Kolkata, Bengaluru, Chennai, Pune, Ahmedabad and Hyderabad).
** For the rest of the cities, we deliver between 2-5 business days. Delivery by ground takes a little longer than air couriers.
** Ground-shipped orders are delivered to you between 5-7 business days post-dispatch.
** Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.
Order Placed but not dispatched :
** One the order has been placed but not dispatched that means we have received the confirmation and your order is in our warehouse where we are working to get it dispatched.
** So as your order is still not dispatched, you need to contact our customer service team on hello AT myfitfuel.in as soon as possible for the changes in the order.
** Please note for security reasons we will require you to answer few security questions before we can make any changes to your order.
Order Place and dispatched :
** Once the order has been placed and dispatched, for security reason we are unable to redirect the order to the secondary delivery address.
** We apologise for any inconvenience caused and our security policies are made to provide better shopping experience for all our customers.
** If our shipper is unable to ship the order at your provided address then order is automatically returned to our warehouse and the processed as return.
** For any further query write us on hello AT myfitfuel.in or call us on +91-8800115410
Cash On Delivery Policy :
When do I receive my Order after placing the order by COD option?
** We have strong tie-ups with reputed courier partners to ensure fast and safe delivery of products.
** The shipping timelines vary across products and the exact timelines are mentioned in each product listing on the site as well as in the order confirmation email.
** Depending on your location it takes anywhere between 2-4 days in Metro cities from date of dispatch to the delivery of the order at your doorstep.
** For the rest of the cities, we deliver between 2-5 business days.
** Deliveries to very remote locations such as North East may take up to 7 business days or longer, depending on the location’s geographical constraints.
How do I pay to the courier?
** All COD payments are to be made in cash only.
** The delivery agent will NOT accept any cheque or Demand Draft for the COD shipments.
Returns & Cancellation Policy :
What is the general return policy on My Fit Fuel?
** In MyFitFuel™ we always value our customer satisfaction and we work hard to always keep you happy.
** Although all our products are made after working in detail on every point from ingredients to labelling to bring the best sports and fitness nutrition products, but there are times when you are still not satisfied.
** You are not satisfied but still we care for your belief in our products so we give an option for you to inform us within 14 days of the date of receipt of delivery.
Only few points to consider :
** Send us a picture on hello AT myfitfuel.in with mail subject “Return And Your Order Number” within 14 days of receiving the product or call us on +91-8800115410
** The product should return us within 7 days of sending the request or the return will be ineligible.
** You can let us know and we can inform our delivery partner to arrange a pickup of the item to be returned from your place.
** Please ensure the product is into its original condition, unopened and unused product along with the original invoice, box and price tags.