Company : Big Chemist
Head Quarters : Delhi
Industry : Online Medical Store
Service/Product : Orthopedic, Protein & Supplements, Ayurveda & Herbs, Diabetes, Health Devices ,etc
Website : bigchemist.com
Big Chemist Customer Care Number
Email: cs AT bigchemist.co.in
Call us: 8800-69-25-65
Related : Magnus Pharmacy Delhi 24/7 Customer Toll Free Number : www.customercare.gen.in/4834.html
Contact Address
E-11, LGF,
Kalkaji,
New Delhi
Shipping Policy
** BigChemist.com ships its products to almost all parts of India.
** Orders placed will be shipped within 24 hrs.
** We ship on all days except Sunday and National Holidays.
Shipping Charges :
** We provide Free Shipping to some pincodes of NCR region for amount over Rs199.
** For Orders to all other pin-codes shipping charges varry from Rs19 to Rs79.
** Please use get quote using your pin-code to check for free shipping.
Estimated Delivery Time :
** For all areas serviced by reputed couriers, the delivery time would be within 3 to 4 business days of shipping (business days exclude Sundays and other holidays).
** However items weighing over 2 kilos or high volume may take a couple of days longer to reach.
** For other areas the products will be shipped through Indian Postal Service and may take 1-2 weeks depending on location.
Hidden Charges : (Sales tax, Octroi etc):
** You will get the final price during check out.
** Our prices are all inclusive and you need not pay anything extra.
International Locations :
** Currently we do not deliver to locations outside India.
Tracking Packages :
** We will mail you the name of the courier company and the tracking number of your consignment on your registered email address.
** In case you do not receive a mail from us within 24hrs of placing an order please check your spam folder.
** Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company.
Non-availability on Delivery :
** Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse.
** Please provide your mobile number in the delivery address as it will help in making a faster delivery.
Returns & Cancellations
14 Day Return Policy :
** We offer you complete peace of mind while ordering at BigChemist- you can return all items within 14 days of receipt of goods.
Defective Items :
** If an item is found defective, please get in touch with our customer care on info AT bigchemist.com or call us on 011-41402526 within 14 days of receipt of the product.
** When we receive the item, we will inspect it to ensure everything is present and is in its original condition and then issue Big Chemist Cash (store credit) or a different item in exchange, as per your request.
** Please note that replacements are subject to availability of the particular product.
Returns :
** If you are not satisfied with what you have bought, we’ll gladly take it back within 14 days from the date of delivery.
** If you have paid by card then we will reverse payment.
** In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer.
** We also will refund you the shipping charges in store credits.
** Please ensure however that the product is unused and the tags, boxes and other packaging remains intact.
To coordinate a return :
** Send a picture of the item to info AT bigchemist.com with the subject line “RETURN” or call us at 011-41402526 within 14 days of receiving the product.
** Please also ensure that we should receive the product back within 10 days of sending us the request, otherwise the product will be ineligible for return.
Mail us back the product at
A3T Retails Pvt Ltd.
E11 B3, Kalkaji
Delhi-19
** Once we receive the package, we will issue a refund of the purchase amount and courier charges borne by you, as store credits.
** You can redeem your store credit towards future purchases from us.
** In case the return is found ineligible for refund, we will courier the product back to you.
** We will strive to close the issue within 7 days of receiving the product.
View Comments (20)
My order No 100025764 was placed in July and the money was paid. Till date, they have neither sent the product, refunded the amount nor responded to my 8 reminders. All must get together to bring this to the notice of unsuspecting clients. BIG CHEMIST IS A BIG FRAUD. KEEP AWAY FROM THIS VENDOR. I intend instituting a complaint against him with the consumer forum.
Even I placed a order on 8/9/2016 and already paid an amount Rs 3,345. As if now I have not received my medicine. Send a couple mails to customer care but no response.
Contact number given in the website is not valid anymore. Please cancel my order and refund my money back.
We have to log the complain in consumer forum against these fraud. As offline chemist shop is still open in kalkaji.
Many consumers are not even aware of the mandatory need for prescription as they have developed a habit of buying medicines from local chemists without such requirement.
I have ordered medicine on the date of 19th august 2016 but didn't received it and no response. Please make refund if you can't process it.
I have booked my Order #100026679 on 23rd July and till date the medicines have not been shipped to me. I have logged lot of complaints on the BigChemist website and till date there has been no response. The customer care number they have provided on their website is totally incorrect/wrong. It now occurs to me that Bigchemist is a fake website. I will be reporting this website to the Police/Consumer Court, people please Beware.
I think they made us fool. I already made payment for order id 100026011 on 27-june-2016. But till now there is no reply and refund, they dint respond my call or mail. Total amount is around 400. I don't know what do to.
They stated that, they are very customer friendly. I didn't see any where like that.
I placed an order having a number 100027196 dated 08/08/2016.
I already paid a amount for this order.
Did not get any call for order confirmation or refund.
Guys why are you not picking any call and reverting any mail.
If you can’t deliver the order please make me refund.
I have ordered of Rs. 1114/- on dated 4th August-16. My order no is 100027078. But till date I do not received my medicine. Phone is going but not replying. Its very embarrassing. Please advice me what to do now?
I placed a order #100027183 (placed on August 12, 2016 12:36:57 PM IST).
I have already paid the amount for this order through Payton wallet.
I did not get any confirmation of my order or didn't get any refund.
Even they are not reverting any mail, and provided customer care number is an invalid number.
If you can’t deliver the order please make me refund.
Order #100027154 placed on August 11, 2016 10:05:37 AM IST STILL NOT RECEIVED. NO RESPONSE.
My order No is 100027135. I am waiting for your reply. When will I get my order? All your customer care nos are invalid and after booking on 10th August till date I did not get any response. Please take stringent action on the matter and send the medicine otherwise refund the amount of Rs. 725 to my bank account which I have paid in advance.
Otherwise Please tell why should not I go through legal proceedings or consumer Court.
I am waiting for your reply with in 2 days.
I have ordered on 7th august with order#100027066 and till now no confirmation and I have paid full 1200 rupees. Please respond or refund my money else I am going to file fraud case in consumer forum. Really a shit on your part wrong customer number no response.
Placed order fir tablet renvela 800 mg order no is 100027004. What is the progress on site showing Order I have still not received the tracking no. nor the medicine. No reply on mail too. Other order no is 100021004 of same medicine placed again for which payment also done why the failure is there in delivery of product. Kindly clear and mention the date of delivery.
My order nos are 100027004 and 10002104. Still not delivered. No tracking no. and c.c. no. is not responding. What kind of stupid act is this? The firm is dealing with living beings. You are rot a supplier of motor garage parts,negligence and error on your part is hurting or may hurt a life mind. Why there is no response?
I placed an order#100026354 on 8th July 2016.
I already paid an amount for this order.
Did not get any call for order confirmation or refund.
Guys why are you not picking any call and reverting any mail.
If you can’t deliver the order please make me refund.
I placed a order some medicine on dated 23/06/2016 (ORDER #100025925). I already paid a amount rs. 524.18 only for this order.
I received a massage on 27/06/2016 that is " Jun 27, 2016 12:37:55 PM
Dear Customer,
We regret to cancel the order due to non availability of the ordered items.Inconvenience is deeply regretted.Hope to serve you better in future.Paid amount will be refunded to you and it will be credited in your account within 7-10 working days.
Thanks & Regards,
Team Bigchemist.com
Stay Healthy.Live Big!"
I am not getting a refund till date and I call in your no. 8800-69-25-65 but that is wrong no. I again call to you on 011-41402526 for order confirmation or refund. Your Representative pick my call and ask me it is your online order then I said Yes then after she cut the call and then I call again so many times but not received your Representative. Something wrong. Please respond or make me refund as earliest. This is ridiculous.
I placed a order having a number 100026001 dated 26/06/2016.
I already paid a amount for this order.
Did not get any call for order confirmation or refund.
Guys why are you not picking any call and reverting any mail.
If you can't deliver the order please make me refund.
Same here. I ordered some medicine on July 3rd (order no# 100026204) and payment was done full. But so far no communication about delivery of the medicine at all. The phone no given is always switched off. Are you guys running some fraud with the basic need of someone in need? Please respond or make your phone available. This is ridiculous.
I want to buy Sodium Stibo Gluconate 330Mg Injection 30Ml but I don't have prescription from any doctor. I want this drug for my research purpose I already ordered you for this drug but there is an option to upload prescription. Without prescription 'll you deliver this drug?