Company : Federal Brands Ltd.,
Head Quarters : Mumbai
Industry : Online Shopping
Service/Product : Jeans ,Trousers,Sports Wear, Shorts,etc
Website : www.livein.in
Customer Toll Free Number :
Contact Us: 18002095483
Email Us : estore AT livein.in
Related : PrettySecrets Mumbai Customer Care Number : www.customercare.gen.in/4590.html
Contact Address :
Federal Brands Ltd.,
A-46, Street No. 2,
Opp. IDBI Bank,
MIDC, Andheri (East),
Mumbai – 400093, India.
Shipping Policy :
** We Currently Offer Free Delivery* on certain orders orders. You do not pay any shipping charges on those orders placed on livein.in.
** The large majority of our orders are shipped within 3 working days of the order, and delivered in 2-3 days from shipping.
** We ship through leading courier services, and you can track your order online after it is shipped.
** In the unlikely event we are unable to deliver any items in your order, be assured that you will not be charged for that item, or you shall be refunded the full amount charged for the item.
** We are committed to delivering your order accurately, in good condition, and always on time.
Please note our shipping policy as follows:
** We currently deliver to more than 500 cities across India. Click here to check Pin Codes we deliver to.
Our shipping and delivery lead times vary by destination, and the typical lead times are as shown below:
| Destination | Shipping Time (A) | Delivery Time (B) | Total time for delivery (A+B) |
| Bangalore | 3-5 working days | 1-2 working days | 4-7 working days |
| U.P/West Bengal | 3-5 working days | 6-8 working days | 9-13 working days |
| Rest of India | 3-5 working days | 2-3 working days | 5-8 working days |
** We ship on all week days (Monday to Saturday) at business hours, excluding public holidays.
** To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
** While we shall endeavour to ship all items in your order together, this may not always be possible due to product availability.
** If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care or mail us at estore AT livein.in, mentioning your order reference number.
** We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
Shipping Charges :
** Please refer to the table below to estimate the shipping charges which shall be included in your order value.
Free Shipping on all orders. : Limited Period Offer
** Discount of 100% on the shipping charges shall be applied on orders above Rs. 2000, which shall be shown in your order total.
** INR 100 per shipment will be applicable as Cash On Delivery (COD) charges.
Shipping charges per unit :
| Shipping Code | Shipping Charges(Rs. per item) |
| Regular – (for all items upto INR 1000) | INR 50 |
| Purchase above INR 1000 and upto INR 1999 | INR 75 |
| Purchase above INR 2000 | FREE |
Return Policy :
Product Refund/Return Policy :
** We are committed to ensuring your satisfaction with any product that you have ordered from Livein.in.
** However, if in an unlikely event you are not satisfied with your purchase, Livein.in follows the below mentioned Refund/Return Policy
Damaged/Tampered Delivery :
** Please do not accept the delivery of any item from the courier/delivery person, if you feel that the outer packaging is Damaged/Tampered.
** Please contact our customer care for replacement, immediately.
Damaged/Defective Product :
** In an unlikely event, if the product you received from us is damaged/defective, please call the customer care within 3 working days for a refund/replacement.
** Only genuine mistakes like size, colour, loss in transit, mispricing will be accepted.
** Products damaged while being used, do not qualify for refund/replacement.
** In case we are unable to replace the damaged/defective product, we will refund your money.
Time Limit :
** In case of return/replacement/exchange customer has to initiate the process within 72 Hours after receiving the product delivery from the courier.
Price of Return :
** Cost associated with any return or exchange will be paid by the company and customer does not need to pay.
Refund :
** If the payment was by Credit Card / NetBanking / Debit Card, we will refund your Credit Card / NetBanking / Debit Card account respectively.
** If the payment was by Cash On Delivery / Cash Before Delivery, we will refund your money via a cheque written in your name.
You will have to provide the following details:
** Your name (as on your bank account)
** Order ID
** The refund process will be initiated once we have received the product(s).
** Typically refunds are processed in less than 10 working days but in case of payments by Cash On Delivery and Cash Before Delivery, it may take a few extra days for the cheque to be delivered to your billing address and for the funds to be credited to your account, once you deposit the cheque.
** Please note that we shall not be responsible for any delays in credit to the cardholder’s Credit Card / NetBanking / Debit Card account as that is managed by the Cardholder’s issuing bank.