Company : TCNS Clothing Company Pvt. Ltd.
Head Quarters : Delhi
Industry : Online Shopping
Service/Product : Women Dress, Tops, Bottoms, Winter Wear,Drapes,etc
Website : www.wforwoman.com
W For Women Customer Support Number
Mail : customercare AT tcnsclothing.com
Reach us on : +91- 8800698168
Time : from 10 AM to 6 PM, Monday to Saturday
Related : MM Styles Delhi Customer Care Number : www.customercare.gen.in/4453.html
Contact Address
Corporate office :
TCNS Clothing Company Pvt. Ltd.
W-House, 119,
Neelagagan towers,
Mandi Road, Sultanpur,
Mehrauli, New Delhi-110030
Registered Address :
3, Community centre,
Saket, New Delhi – 110017
Refund Policy
** Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return the order for a full refund of the paid price.
** However, return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.
In addition, here are some Terms and Conditions to consider :
** Please note that “wforwoman.com 15 Day Returns Policy” does not apply to Jewellery and Bags
** TRefund/ replacement for goods/merchandise is subject to inspection and checking by W team
** Damages due to neglect, improper usage or application will not be covered under our Returns Policy
** Some special rules for promotional offers may override “wforwoman.com’s 15 Day Returns Policy.”
** Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.
Exchange Policy
** Our Simple 15-day Exchange Policy
Clause I:
** In case you want to exchange product – you can simply exchange the product with us, in an unused condition with Intact Tags & original Invoice, within 15 days of its receipt under No Questions Asked Policy.
** The policy provides customers with freedom to exchange, goods in unused condition without assigning any reason behind the exchange.
Please note :
** Shipping cost (from our place to customer’s address and from customer’s address to our place) of goods returned under the above stated clause shall be borne by W for Woman.
** The customer has the option of Exchange/Refund for the product within this scheme.
** The customer can either return the product to the Delhivery warehouse or return it at the nearest W store.
** Delhivery/Store manager will be taking a call on the saleability of the product further and basis that will be initiating a refund/exchange for the product immediately.
Address for Delivery :
Delhivery, Plot 319 Barthal Village Dwarka
Sector 26 Bhartal
New Delhi – 110075
Clause II:
** Exchange product as per Clause I will be dispatched to the customer only after our QC team will confirm that the products are saleable and in appropriate condition.
Clause III:
** This policy is applicable only for customers in India and we won’t be able to provide exchange, returns or refunds to our international customer due to prohibitive shipping cost.
Clause IV :
** Goods returned due to any manufacturing defect such as Colour bleeding, pleading, shall be governed by the applicable warranty & guaranty as provided by TCNS Clothing Co. Pvt. Ltd.
Please note :
** Shipping cost (from our place to customer’s address and from customer’s address to our place) of the goods returned under clause IV, on account of any manufacturing defect, shall be borne by W for Woman.
** If the return is due to an error on our part (incorrect item sent, damaged/defective product), the customer has the option of Exchange/Refunding the product.
** The customer can also choose to return the product at the nearest W store. However, as we are bearing the cost of return couriers, we would request the return of the product to the Delhivery warehouse.
** In case of a Manufacturing defect for which the customer visits the W store, the Store manager will be informing the head office and a refund/exchange for the product can be undertaken after proper approval.
View Comments (32)
Don't Purchases This Brand Because No any Customer Support and No Any Help Full Support Waste Of Money
Tcns clothing I have returned my product but they are not refunding the amount saying reason that they haven’t received the product and when they called I have refused to return. Worst customer support.
It's a worst experience with this brand, it's around three months, I didn't get my money back, why don't we find a case on this company, I am ready .....how these people are stoling people's money.... Bad experience..... All of you come front to raise a compliant
I placed an order worth 4999 on 31st October. They canceled it without any reason and since then till today I have not received my refund. Called customer support wrote so many emails but all they do is make excuses and apologies and no refund yet. Extremely disappointed by TCNS
Anyone got their money ?
I want to return one product but afraid if I will get the money back
Did you guys receive your refund amount? I also want to return my order due to size issue,but there is so much negative comment
TCNS CLOTHING is a FRAUD company. I returned my product on 9th AUGUST due to size issue. But I have not got my refund till now and customer care executives are not giving new excuses everytime I call them.
Have you received your refund amount.please let me know, cause I also want to return my order due to size issue
How to returned this product
I ordered size 18 kurti but I got a smaller size now I am trying to call the customer care but they are not picking up bad service no body should order online from W
I am a customer of tcns clothing. I ordered 3 product of Aurelia online.
Unfortunately when they deliver I got only 2 of the product 1 is missing .
Though not in size the 2 product they deliver .
My order number WA000070306
I had tried to call customer service but it is very unfortunate that they didn't receive my call form my number . But when I tried to from other they picked up phone in one ring .. it is not support that we expect from tcns clothing.
Please refund my money back and take return those two product.
I bought kurta from your store and after first wash the cloth is shrinked too much even though it is dry wash...
I have been chasing your customer service for a month now. No one is taking anyownership and i am just not getting my money back
very bad experience with w showroom , there sales executive are so worst in there conduct no words specifically of yamuna nagar
How to return d product
Very bad experience from TCNS..not getting refund in my bank account
I have ordered Kurtas from your website through prepaid mode and I did not receive any message but the amount has been deducted twice. Kindly refund it.
I want to return my order because the product I saw online was different from the one delivered. Please lay down some satisfying and easy procedure to return it asap.
The phone does not connect to the customer care representative, like begging for my own money. Please feel ashamed and do the needful.
I ordered on 20th May but still my order (or) refund is pending.
I had ordered W Kurta on 17.12.2018 for which the payment of Rs.1049 got debited from my bank account. I didn't get the delivery of the Kurta and I contacted the toll free customer care number and also mailed you several times. I spoke to several of your staff but in vain. Its been two months and I am yet to get my refund.
I have been trying your customer care number since 7th February 2019. Your line is always busy. I want to return the product.
The worst service. It has been 3 month but I have not got my refund back yet. I suggest, don't ever purchase from TCNS online. Try to refund the amount asap.
It's been a really bad experience buying from here. First of all you people delivered the wrong size and then taking refund is a huge task. Persuing customer for more than a month now. Pathetic service. Didn't know I will have to bother myself this way to get my own money back, calling again and again resulting in NO OUTCOME. Amount to be refunded might not be big but there is something called as customer service, which you people completely lack at.
Neither your phone is reachable nor mail is going to that email IDs mentioned.
Its is the most horrible customer care service I have seen. The parcel for refund has been picked up on 20th November, 2018 and still no refund received. Whenever I sent reminder, they say we apologize and will initiate the process. It is going out since last 1.5 months.
It has been 1.5 months of return confirmation and refund is not processed. This is pathetic service and client humiliation.
I want my refund asap because you have already taken 3 months and still have not refunded. My order ID is 7091866.
I try your phone but it is busy. I want to exchange my Kurta.
Information available from the Official Website :
I have been trying to connect you since 23rd January 2017. I have complaint against it. So please contact me or I have to take some legal action against you.
I wanna talk to your customer service as I have some query related to my purchase.