Company : Dunonu
Head Quarters : Delhi
Industry : Online Grocery Store
Service/Product : cheeses, meat, vegetables, pasta, sauces, seasonings, jams, chocolates, snacks and etc
Website : www.dunonu.com
Customer Toll Free Number :
Call Us : 1800-3070-0909 (10 AM-7 PM)
Related : Sevaaa Delhi Customer Care Number : www.customercare.gen.in/4200.html
Note :
** Delhi & NCR only!
** Free Shipping @ Rs. 500/-
Payment Mode : COD & Credit/Debit Card!
Shipping Policy :
** You do not pay anything for the shipping if you place order equal to or greater then Rs. 500.
** We will also deliver any amount below Rs. 500 on the minimal cost of Rs. 99
** E.g. If you are placing an order of Rs. 350 just add Rs. 99 for convenience charge and order will be at your door step.
Estimated delivery time :
** We will always thrive to give you on the same day if you book before 11:59 AM.
** But after that we will take minimum 24 Hours to deliver your goods.
Hidden Cost:
** There is no hidden cost if you are purchasing on dunonu.com. Price on the product is equals to your spending.
** We deliver in Delhi and NCR only right now.
** We will let you know asap when we will start in your city.
Refund / Cancellation Policy :
** Product no longer available with us or temporarily out of stock
** Limitations on quantities available for purchase
** Restrictions on quantity or number or orders as per T&C
** Inaccuracies or errors in product or pricing or promotion information
** Problems identified by our credit and fraud avoidance department
** Inaccurate or insufficient address
** Non-serviceable locations
** At times we may also require additional verifications or information before accepting any order.
** We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
** If your order is cancelled after your payment has been done, the charged amount will be refunded to you as soon as we can.
Cancellations by the Customer :
** In case we receive a cancellation notice from you within 24-Hrs of placing the order and the order has not been processed by us, we will be more than happy to cancel the order and refund the entire amount to you.
** We will not be able to cancel those orders that have already been processed and shipped out by us.
Refund Policy :
** In case of refund, we will refund you in the same way you have paid us, whether it is COD, credit card, debit card or net banking.
** If you wish that money can be stored in e-wallet of dunonu.com, we will refund the money in your login account and you can place your next order using the same money.
** You can also return your partial order if you want to do so.
** For example – if you have bought of Rs. 5000 from us, you can also return the goods worth Rs. 350 to us.
** We will credit the refunded amount to your account and same way you can use the balance amount for next order.
Return Policy :
** We will always try to meet your expectation in our order service but by any chance we fail to do so, we will change the item for you if you get the wrong product.
** It will be free of cost and we will be happy to do so.
Note :
** Item should be in the same condition in which we have delivered to you.
** Any free gift with item needs to be given back.
** If you have called to return the product and by any chance you wants to stay with the same product please give us a call on our customer care number and we will be happy to assist you.
** You cannot return the product if you have customised your product.
** Open packs of consumables will not be returned.
** If you found the product expired it will be returned immediately.