Company : Satva Cart
Head Quarters : Gurgaon
Industry : Online Crocery Shopping
Service/Product : cheeses, meat, vegetables, pasta, sauces, seasonings, jams, chocolates, snacks and etc
Website : www.satvacart.com
Satva Cart Customer Help Line Number
Call us : 011-33138953
Related : Garg Dastak Gurgaon Customer Care Number : www.customercare.gen.in/4363.html
Cancellation & Refunds
How can I cancel my order ?
You can cancel your order any time you wish before the cut-off time. In order to cancel the order please contact our customer support team at +91-1133138953.
Can I cancel individual items in my existing order ?
You can cancel individual items in your order till the cut off time. In case the cut off time is passed, you can return the items at the time of delivery.
Would you accept returns if the item is found to be defective ?
We follow a no questions asked returns policy. Please call our customer care within 48 hours of delivery. We shall arrange for a pick up and a full refund as per our refund policy.
How will I get my money back in case of cancellation/returns ?
You get it returned to the credit card/debit card/netbanking account that you used during the transaction. For COD transactions, please contact our customer care we will arrange for a netbanking transfer into your account.
How long does it take to process a refund
We usually process the refund within 3 working days of cancellation. However, it may take slightly longer to reflect in your account statement depending upon your bank.
Frequently Asked Questions
What are your delivery areas ?
We currently deliver in the following areas in Gurgaon:
DLF Phase 1, DLF Phase 2, DLF Phase 3, DLF Phase 4, DLF Phase 5, Sector 24, Sector 26, Sector 28, Sector 29, Sector 30, Sector 31, Sector 33, Sector 38, Sector 39, Sector 40, Sector 41, Sector 42, Sector 43, Sector 44, Sector 45, Sector 46, Sector 47, Sector 49, Sector 50, Sector 51, Sector 52, Sector 53, Sector 54, Sector 55, Sector 56, Sector 57, Sector 58, Sector 59, Sector 60, Sector 61, Sector 62, Sector 63, Sector 64, Sector 65, Sector 66, Sector 67, Gwal Pahari
What is the minimum order value?
We do not believe in putting any restrictions on the customer. Hence there is no minimum order value. Order whatever you want.
What are your delivery charges
We charge Rs. 30 for all orders of value less than Rs. 200. All orders above Rs. 200 enjoy free deliveries.
What are your delivery hours ?
We currently have four delivery slots: 10:00 AM to 12:00 PM, 12:00 PM to 2:00 PM, 6:00 pm to 8:00 pm, 8:00 pm to 10:00 pm.
I have questions about Satva Subscriptions, how do I get the answers ?
Please click here to know about Satva Subscriptions.
Do you provide same day deliveries ?
Yes, we provide same day deliveries for the evening slots (6:00 pm to 8:00 pm and 8:00 pm to 10:00 pm).
What is the cut off time for same day delivery ?
To enjoy same day deliveries, please place your order before 12pm.
How are my goods delivered ?
Your goods are delivered in our specialized vans manned by well trained delivery personnel.
What are the modes of payment you accept ?
We accept Visa, Mastercard, PayTM Wallet, PayU Money, Mobikwik, Cash on Delivery and Swipe on Delivery.
What is your refund policy?
We follow a no questions asked returns policy. For further details, please check our cancellation and refunds policy stated here.
Is it necessary to have an account to shop on Satvacart?
Yes, you can view our catalog and add products to your cart without doing a login. However, you need to create an account with us to checkout.