Company : Orderjoy
Head Quarters : Gurgaon
Industry : Online Grocery Shopping
Service/Product : Grocery, Bakery Items, Flowers, Fruits & Vegetables, Meats and Baby Care Products ,etc
Website : www.oj.orderjoy.com
Customer Care Number :
Call Us : 8882055666
Note : Free Delivery above Rs.250
Related : Apna Store Gurgaon Customer Service Number : www.customercare.gen.in/4195.html
General FAQ :
How do I order via OrderJoy?
** Put everything you want to buy in the cart.
** Check out the cart with everything you need
** OrderJoy picks up the items from your favourite nearest shop and delivers to you within 90 minutes
What kind of products do you sell?
On OrderJoy mobile app, choose from over 50,000 products spread across various categories such as grocery, bakery, fruits & vegetables, beverages, personal care products, baby care products, pet products and much more.
Which cities and locations do you operate in?
OrderJoy currently operates in Gurgaon.
What is the minimum order value?
There is no minimum order value. For orders below ?250 per store, we charge a ?50 delivery charge.
Delivery :
Which locations do you deliver to?
OrderJoy currently delivers to Gurgaon. If you open the app and find stores that deliver to you, it means we have you covered at your current location.
Are there any delivery charges?
There is no delivery charge if your order from each store is above ?250. Otherwise, we charge ?49.
Can I change the delivery address of my order?
Just drop us a message at info AT orderjoy.com or contact us from within the app and we will promptly change the address.
Can I track the status of my order?
All the details of the order including its present state is in Order History.
Cancellation & Return :
What is the cancellation policy of OrderJoy?
OrderJoy provides easy and hassle free cancellation policy. You can cancel your order any time before the order is out for delivery. You can also reject the delivery at your doorstep or ask for replacement, if you are not satisfied with any product.
How do I cancel my order?
You can cancel the order from within the app inside Order History, or write to us at info AT orderjoy.com or call us on 011-39595158 to cancel your order.
What if the delivered product is defective?
We have a hassle free return and replacement policy for our customers. If you are not satisfied with the delivered product, get in touch with our customer care support at care AT orderjoy.com or call on 011-39595158 and we will immediately replace the product.
Payments & Refunds :
How can I make payments at OrderJoy?
OrderJoy accepts multiple modes of payment. You can make payments using your credit and debit card or through net banking. Cash on Delivery (COD) option is also available.
What is the refund policy of OrderJoy ?
Shopping is hassle free and convenient on the OrderJoy app. Get in touch with our customer support in case you want to initiate the process of refund. Mode of refund depends upon the mode of your payment.
How much time does it takes for refund?
We will initiate your refund process as soon you place your refund request. Your money will be refunded back within 2-7 days depending upon the mode of your payments
Mobile App Download :
How can I download OrderJoy Mobile App?
You can download our online grocery mobile app from Google Play Store or App Store. Here is the link