Company : Xado India Lubricants Private Limited
Head Quarters : Delhi
Industry : Chemical Industry
Service/Product : Revitalizants, Oils, Greases, Auto chemistry and Other Special Fluids
Website : www.xado.co.in
Customer Care Phone Number :
Call Us : +91 11 65150362
Related : DCM Shriram Delhi Customer Contact Details : www.customercare.gen.in/1034.html
Contact Address :
Xado India Lubricants Private Limited
133 & 134, Vardhaman Premium Mall,
Outer Ring Road, Deepali Chowk,
Pitampura, New Delhi-110034
Tel.: +91 11 65150362
Returns Policy :
** We offer you 15-day returns guarantee.
** We have made our best possible efforts to display the highest quality images of the actual products you are purchasing,
** however it may vary depending on the sceen type and display resolution.
** If you have any doubt you can ask for more information before placing your order via phone call, email or our website contact form and we shall be more than happy to provide you with further details.
** We guarantee to respond to your query within 48 hours and let you know – we never leave our customers unattended!
** However, in an unfortunate event If you are not satisfied with the goods you have purchased for any reason you may return them to us within 15 days from the receipt of the order.
** All goods must be returned in their original and in un-used condition with their original packaging, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item–see our Refunds Policy.
** All goods remain your responsibility until received at Xado India Lubricants Pvt. Ltd.
** Specific rules apply regarding refunds of delivery charges, packaging and other services–see our Refunds Policy.
** All Products purchased from the Website enjoy fifteen (15) days Return Policy.
** Any Product, purchased from the Website, can be returned to the Company within fifteen (15) days of delivery of the same to User by placing a “Cancel Order” request by logging a call with Company’s Customer Care Centre by phone on 011-41640909 / 41650909 or writing an email to xadocare AT xado.co.in
** Any Product purchased from the Website can be returned to the Company only if the Product supplied by the Company is damaged, defective or the Product received is different from the Product that was ordered.
** The User shall ensure that he/she does not accept the delivery of any Product whose original packaging is damaged or tampered in any manner.
** In the event if User, on removing the packaging of the Product, finds the Product is damaged and/or defective and/or is different from the Product that was ordered,
** User shall immediately intimate the Company’s Customer Care Centre about such damage and/or defect and/ or difference and the Company shall arrange for the replacement of the Product or refund of price of the Product along with shipping charges,
** if any, collected by the Company in the unlikely event of the Company being unable to replace the damaged and/or defective Product.
** For any Refund or Exchange / Replacement of Product the relevant provisions of ‘Refund’ and ‘Exchange’ shall apply as given herein.
Refunds Policy :
** This page describes how we calculate refunds and outlines our policy on refunds. When you send your item back to us, we’ll process the returned item and then notify you via e-mail of your refund.
How Refunds Are Calculated :
Items returned because they are damaged, defective or incorrect –
** If you are returning an item because of an error on our part or because it is damaged or defective,
** we will be happy to refund the full amount of the product.
** We will not refund the cost of packaging, delivery and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.
Return a Damaged, Defective or Incorrect Item :
** This page explains what to do if you’ve received a damaged, defective or incorrect item from Xado India Lubricants Pvt. Ltd.
If the item was damaged in transit :
** If you take delivery of an Xado India Lubricants Pvt. Ltd.
** package and the contents have been damaged in transit,
** you can return the item(s) to us within 15 days of receipt for exchange.
** Please follow the instructions below to return your item.
If the item is defective :
** You have the right to return a faulty item within a reasonable period of 15 days time.
If we sent you an item you did not order : (an “incorrect” item)
** As soon as you find out we’ve sent you an incorrect item, e-mail us and let us know.
** We’ll send you the correct item as soon as we can.
** Send the original item back to us (please follow the instructions below) and we’ll make sure you are not charged for it.