Company : Town Essentials Pvt Ltd
Head Quarters : Bangalore
Industry : online supermarket
Service/Product : fruits, vegetables, regional ingredients and artisanal goods
Website : www.towness.co.in
Customer Phone Number :
E-mail: homedirect AT towness.com
Telephone: +91 99162 00100 / 7411 274 088 / 080-23572565 (Home Supply) / 080-23572564 (Business)
Related : Sangam Direct Bangalore Customer Care Contact Number : www.customercare.gen.in/4063.html
Contact Address :
54/1, Yashwantpur Industrial Area
Bangalore – 560022
Karnataka
India
Purchase contact :
1.1 By using the Towness.com website you are bound by these terms and conditions. All use and purchases made on this web site are governed by these Terms and Conditions.
1.2 We sell goods only to end-users.
1.3 We will confirm acceptance of your order whether placed directly by using the Towness.com website or as a result of your placing an order over the phone. This will occur either by message on the website immediately after you have confirmed your order, or by us sending an e-mail to the e-mail address you have provided to us At the point of acceptance the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.
1.4 You must be 18 years old or over and must have completed the registration process in order to participate in our web based home delivery service.
2 Price and delivery charges :
2.1The price of the goods will be as quoted on the web site at the time you confirm your order (usually by clicking the “checkout” button) subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed.
** Where a substitute item is offered in place of an item ordered, the price charged for that substitute item (if accepted) will be the price applicable at the time the item is substituted. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.
2.2 The prices stated on the website will be inclusive of any VAT payable.
2.3 Each order you make may include a charge for delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order.
3 Methods of payment :
3.1 Payment may be made for Business Customers online by debit or credit cards or by bank transfer. Payments can be made for home delivery customers only by Cash on delivery.
3.2 The debit, credit and charge cards accepted by us are those listed on the web site on the date on which your order is placed.
3.3 You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. We may at any time after a failed payment has occurred ask a debt recovery agency to collect payment from you.
4 Delivery :
4.1 Delivery days and times will be as specified on the delivery booking page on the website and will be made to the address specified by you when you register on the website. You have the ability to change this address through the “Profile Settings” feature on the website.
4.2 Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers. In the event of non-availability of any goods you order, we may offer a reasonable substitute.
** This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute. It is our policy to identify any substitute items to you at the time of delivery and give you the opportunity to accept or reject the item at that time.
4.3 We will always try to supply you with the full quantity that you have ordered. If you are not satisfied with the quantity you have received we will arrange with you for non-perishable goods to be returned to us (please note that the goods must not be used and must be in good condition).
** In the event that the goods delivered to you are incomplete or include incorrect goods, you must notify us promptly. You will not be charged for any incorrect goods or goods which you have not received.
4.4 We take special care to endeavour that deliveries are made within a short delivery slot and accordingly, it is your responsibility to ensure that an appropriate person is available at the delivery address at all times during the delivery slot.
** We may ask that an appropriate person signs (and pays) for the goods on delivery. If no one is at the address when the delivery is attempted, the goods will be retained by us. We will leave notification of delivery and will telephone to attempt to rearrange the delivery.
4.5 Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date.