www.customercare.gen.in

Company : Marvel Retail Private Limited
Head Quarters : Ahmedabad
Industry : Online Shopping
Service/Product : Handicrafts, gift items, marble articles, traditional silver jewelry, original paintings etc

Website : www.apkamart.com

Customer Support Number :

** For any queries/issues you can reach us at +91-8696442220 or +91-8696443330
** Alternatively, you can mail us at info AT apkamart.com.

Related : Lifestyle Pune Customer Care Number : www.customercare.gen.in/3933.html

Ahmedabad :
Savvy Solaris , Motera
Ahmedabad – 380005

Udaipur :
Marvel Retail Private Limited
37, Basant Vihar
Govardhan Vilas,
Udaipur, Rajasthan
Pin Code – 313001
Contact No: 8696442220, 8696443330
Email : info AT apkamart.com

Delivery Areas :
** APKAMART operates in entire country.
** Very soon we are starting off our operations in countries like US, UK, EU, South East Asia, Australia & New Zealand.

How will my order be delivered?
** At APKAMART, your orders are delivered by professionals.
** This ensures that there no loss or damage to goods at the time of delivery.
** You deserve the very best quality and we ensure that your order gets to you fast with the best quality.
** For your convenience we will also contact you before delivering, in order to have hassle free deliveries.

Delivery Charges :
** Orders below Rs. 500/- will attract charges of Rs. 40/-. Orders worth Rs 500 /- and above will be delivered free of cost.
Delivery Timings :
** We value time and so we try to dispatch the article within 2 working days.
** In exception cases, such as festivals or any other unavoidable circumstance, the shipping might get delayed.
** The same is communicated to the customer.

Delivery Notification :
** Yes, you will be updated through calls/SMS.

In case if you miss the Delivery :
** If you were not available to accept the delivery we will attempt to contact you for alternate delivery instructions.
** If no contact is established then we will leave a note at your door with our customer contact number to reschedule the delivery.

Rescheduling of Delivery :
** You can call us at 08696442220/08696443330 or email us at info AT apkamart.com We will try our best to serve you in best possible manner.

Refunds :
** We follow 7 days return policy. One can return the product by intimating us within 7 days of delivery.

How can i claim refund?
You can call us at 08696442220/08696443330 or write us at info AT apkamart.com to initiate the process. Our personnel will collect the product from you after checking your id proof. Once the product reaches us, we will credit the amount in your apkamart account. You can use this amount to make future purchase.

What are the acceptable reasons for return?
You can return the product if:
** You received a faulty/defective product
** You received a physically damaged product
** You are unhappy with the product quality

What are the Terms and Conditions for return/replacement?
** Products must be in their original condition
** Only unused, unaltered, unsoiled products with their original tags will be accepted
** Brand packaging should be intact
** Replacements will be made basis availability of that product on the website

What do I do if the product received is physically damaged?
If you receive a physically damaged product, we request you to write us at info AT apkamart.com within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product , check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per your request.

What do I do if I receive wrong product?
If you receive a wrong product, we request you to write us at info AT apkamart.com within 7 days of receipt of your order. We’ll arrange reverse pickup for the product.

Cancellations :
How do I cancel my order?
You can cancel your order any time before the shipping of your product. You can write us at info AT apkamart.com to cancel your order.

How long will it take to cancel my order?
We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.