Company : Indulekha Media Network
Head Quarters : Kottayam
Industry : Online Book Store
Service/Product : Malayalam Books,English Books, Magazines,Movis & Music,Children Books,etc
Website : www.indulekha.com
Customer Care number :
Telephone : 94 46 58 46 87
Working Hours : 10.00 am – 5.00 pm (Monday-Saturday)
Related : Kerala Book Store Trivandrum Customer Care Number : www.customercare.gen.in/4179.html
Contact Address :
Indulekha
Indulekha Media Network,
Palathinkal Estate,
Vellappally Lane,
Kottayam, Kerala,
India,686001
Shipping & Return Policy :
** We ship Malayalam books to ANY destination in the world. And we do our best to ensure that the ordered products of our valued shoppers are delivered on time.
** We offer two types of shipping services; Standard Shipping and Speed Shipping.
Standard Shipping :
** Standard Shipping is available only in India and it is absolutely FREE for all the orders above Rs 501.
** We charge a nominal shipping fee of Rs. 49 for the orders upto Rs 501.
** Books will be dispatched to you within 2 working days of realisation of the payment.
** Mode of dispatch will be cost-effective shipping options like Standard Courier Service, Registered Post or Business Parcel Post.
** Delivery time will be 6-12 days.
Speed Shipping :
** This is a premium service and you need to pay extra for it.
** If you choose Speed Shipping, books will be dispatched to you on the same day of realisation of the payment.
** Mode of dispatch will be premium shipping options like BlueDart or Speed Post.
** Speed Shipping is currently available inside India and to many foreign destinations.
** Delivery time will be 2-5 days.
Shipping Outside India :
** We deliver books at almost all the international locations.
** If you can not find your country in our shipping list, kindly contact us using our Contact Form.
** In order to deliver books outside India, we have to charge you the actual expenses irrespective of the size of the order.
** Shipping cost for your order is displayed at the shopping cart, before clicking the final button for checkout.
** This cost includes shipping charge, tax, surcharge and payment gateway charges.
** Shipping will be BY AIR. We use Speed Post for most of the countries.
** However, Registered Air Parcel Service of India Post is used for the destinations where Speed Post is not serving.
Return Policy :
** If you want to return a book packet, we have a No Questions Asked Return Policy.
** You may return any unopened packets within 7 days of receiving the shipment, in its original packing, for a refund excluding shipping costs.
** Refund will be as store credit in your account with Indulekha. This can be used to make payment in your next purchase.
** Please note that it should be unopened and in its original packing.
** If you receive an item that is damaged/ defective or receive a wrong item, please notify us at the earliest using our Contact Form, quoting your order number.
** Our support team will help you to sort out the issue.
Payments :
** You have many options to make payment at Indulekha. However, we DO NOT send books by Value Payable Post (VPP) or Cash On Delivery (COD).
1. Credit Cards / Debit Cards / Net Banking / Cash Cards
** Our Payment gateway accepts credit cards, debit cards, cash cards and transfer from net banking accounts.
** Please choose Credit card / Debit card / Net Banking / Cash Card while checking out.
** It’s 100% SAFE to use Cards at Indulekha Biz.
** All Card payments at this site are processed through the EBS payment gateway, which has achieved the new PCI DSS 1.1 Standards of Compliance, which makes it one of the most secure payment gateways in the world.
** EBS uses seven server architecture model which helps in better encryption of data which protects the clients information.
** All the customer’s credit card authorization is done using the high-tech Axis, HDFC and Citibank’s secure servers and the same is encrypted before it is transmitted over the Internet to the Acquiring Banks.
** Additionally EBS servers are behind security firewalls to ensure maximum protection of your information.
** This guarantees that your information is inaccessible to any third party.
** EBS uses the best industry-standard 128 bit SSL Verisign Technology, which ensures the security of the data
Our payment gateway accepts the following Credit Cards :
** Master Card
** VISA
** American Express
** Diners Club
** JCB
Our payment gateway accepts ALL Debit Cards / ATM cards with the logos of the following :
** VISA (Any Bank)
** Master (Any Bank)
** Maestro (Any Bank)
Address For Money Order / Demand Draft :
Indulekha Media Network
Palathinkal Estate,
Vellappally Lane,
Kottayam, Kerala, India, 686001
Phone: 0481-2304060
Any Questions :
** Feel free to mail the support team at our Contact Form, if you would like to know anything more.
** You can also reach us by mail at support AT indulekha.com or by phone at (+91) 94 46 58 46 87 (10.00 am – 5.00 pm) on all working days.