www.customercare.gen.in

Company : Ram Narain Prem Narain
Head Quarters : Delhi
Industry : Online grocery / provision store
Service/Product : Pulses, Rice, Spices, Dry Fruits & etc
Website : www.dilligrocery.com

Customer Service Number :

Call Us now : +91-11-23972784 / +91-9999630880
Email Us : customersupport AT dilligrocery.com

Related : Rozana Store Jaipur 24X7 Customer Service Phone Number : www.customercare.gen.in/4031.html

Free Shipping :
** on Orders over 3,000.
** 50 on Orders over 1,000.
** 100 on Orders below 1,000.

Contact Address :
Ram Narain Prem Narain
403-A Khari Baoli
Delhi-110006 India

Delivery :
** Delivery provided within Delhi & parts of Ghaziabad, Noida & Gurgaon only
** We will start processing the order once you have placed it successfully with us.
** Please give us 24 hours (Mon-Sat.) time for secured and proper delivery.
** Occasionally Order delivery can take upto 2 Working Days depending upon the situation.
** Also before any delivery we also try to confirm the order placed on phone.
** If you prefer urgent delivery, please contact us and we may be able to accomodate request but do not guarantee.
** We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
** Your order will be dispatched at your own risk, but special care is taken to protect fragile items.
** Proper packaging is ensured and your items are well-protected.

Return Policy and Cancellation :
1. The product can be returned within 15 days of the Purchase/Delivery only. Moreover, following condition needs to be fulfilled while returning product –

Product can only be returned IN Person at:
Ram Narain Prem Narain
403-A, Khari Baoli, Delhi-110006
Email: customersupport AT dilligrocery.com
Phone #: 91-11-23972784 / 91-9999630880

** Product should not have been opened.
** Bill/Invoice of Purchase needs to be produced while returning Product.
** Improperly handled product by Customer will not be returned.

2. Cancellations have to be made within 4 hours after placing order. For cancelling your order, you need to contact us through phone-call at the above mentioned phone number and need to give us the order number.

FAQS :
1. How do I make payments?
Currently, we process payment through Cash On Delivery only. Payment through Bank Deposit is also acepted. You can contact us through Email if you wish to pay through Bank Deposit and needs to know account information. Payment through American Express, Visa, MasterCard and Paypal is coming soon. For more details contact us customersupport AT dilligrocery.com. We may accept Cheque payment as well but kindly contact us before.

2. Is there any Shipping charges involved?
Shipping over the order of Rs. 3,000/- is free within Delhi and NCR. However, there is Rs.50/- flat fee of Shipping charge for delivery of order less than Rs. 3,000/-.

3. What is the Delivery Time for the Online Order placed?
We normally deliver within 24 hours. In occasional cases Delivery may take upto 48 hours. Special consideration can be requested for, in case of urgent delivery. You can always track the order through Email/Phone by directly contacting us with your Order # (given on the Bill/Invoice).

4. How to find any particular item on Website?
You can either find the particular item from the respective categories (Pulses, Rice, Dry Fruits, Spices, Miscellaneous) or you can directly search on Search Tool Bar present above and look for required item. If you still do not find required grocery item then you can add that item in the message box during Checkout and we will provide that item along with rest of the order placed.