Company : Rozana Store
Head Quarters : Jaipur
Industry : Online grocery / provision store
Service/Product : Beverages, Grocery & Staples, Baby Care,House Hold,Fruits,Personal Care, Baby Care etc
Website : rozanastore.com
24X7 Customer Service Phone Number :
Call us : 70 73 70 7770 (9 AM to 8 PM)
Email Address : info AT gograhak.com
Related : Zip Online Supermarket Hyderabad Customer Service Phone Number : www.customercare.gen.in/4029.html
Contact Address :
Rozanastore
GoGrahak Enterprises
619, Surya Nagar,
Gopalpura By-pass,
Jaipur – 302019
Shipping and Delivery Policy :
** RozanaStore.com is committed to deliver your order with good quality packaging within given time frame.
** To ensure that your order reaches you in good condition, in the selected time slot, we handle the logistics ourselves.
** RozanaStore.com ships the products displayed on its website to Jaipur city urban area only.
Working Days :
** We ship throughout the week.
Delivery Time Slot :
** We will try our best to make the delivery within the delivery time slot you choose while placing the order.
** Delivery time is subject to factors beyond our control including unexpected delays from transporters due to weather conditions and strikes.
Shipping Cost :
** Shipping is FREE for all orders above Rs. 399.
** For orders below that, we charge a flat fee of Rs. 30.
** COD- Cash on delivery service can be provided for all orders.
Shipping Address :
** RozanaStore.com does not deliver to P.O box or drop box addresses.
** Customers are requested to provide full address with the postal code.
** RozanaStore.com will not be liable for delays resulting from incomplete address listings.
** In such cases the customer will have to bear the re-shipping charges (30 rs.).
VAT :
** RozanaStore.com includes the VAT charges on our price (as displayed in the e-shop).
Transit risk :
** All orders dispatched by RozanaStore.com, are responsibility of RozanaStore.com till it’d delivered, at no extra cost to the customers
Deliveries :
Failed Delivery :
** If the address is not found, we will contact you to locate your address.
Delay in Delivery :
** If there is a delay caused due to any natural calamity, public holiday or any other unforeseen circumstances, RozanaStore.com shall not refund, return, replace or exchange any order.
** In case the delay in shipping is caused due to unavailability of stock, RozanaStore.com shall inform you on email or call and you will be able to choose an alternate product, receive a refund for that product.
What if I the product is received in damaged condition?
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. The amount will be deducted from the overall bill.
** Also, please call our customer care at +91 70 73 70 7770 and email us at customercare AT rozanastore.com mentioning your Order ID for any issue.
Return Policy :
** We follow a “no question asked” return policy.
** We encourage customers to check the products on delivery, if the customer is not satisfied with any product it has to be returned immediately.
** The returned product can be replaced or the amount adjusted in the bill as per customer requirement.
** Those Products which came along as a part of any deal cannot be returned individually ,rather the deal has to be accepted or returned completely.
** There is no return of the perishable products which are accepted at time of delivery, used partially or fully.
** In case of non-perishable products, raise an return request thought the website or call us on 070 73 70 7770.
** The return process may take up to 5-7 days.
Cancellation :
** The order can be cancelled by getting in touch with our executives 2 hours before the scheduled delivery.
** Call on 070 73 70 7770 or email us at customercare AT rozanastore.com with the Order ID.
Refunds :
** Purchase amount of the product returned at the time of delivery will be adjusted in bill amount at time of payment.
** If customer wishes to return a product after the delivery, the refund will be carried out in the same mode of the payment.
** Refund process may take up to 5-7 working days.