Company : Zip Online Supermarket
Head Quarters : Hyderabad
Industry : Online grocery / provision store
Service/Product : Beverages, Grocery & Staples, Baby Care,House Hold,Fruits,Personal Care, Baby Care etc
Website : www.zip.in
Customer Service Phone Number :
** We love to keep in touch with our customers.
Please reach us on :
Tel: 040-60020000
Related : eSuvidhaOnline Trade Delhi Customer Service Number : www.customercare.gen.in/4027.html
Email us :
** For any more queries or suggestions, please send your feedback to – cs AT zip.in
Contact Address :
H.NO.1-62/2/18, Plot No.18,
3rd Floor, Kavuri Hills,
Guttala Begumpet,
Madhapur,
Hyderabad-500081,
Telangana, India.
Shipment Policy :
** All orders above Rs.499 are eligible for FREE DELIVERY (includes Same Day Delivery)
** However, for orders below Rs.249 a minimal delivery charge of Rs.50 is applicable and for orders between Rs 249 & Rs 499 a minimal delivery charge of Rs 25 is applicable
Refund Policy :
** It is our highest priority to make sure that every product we deliver is of the highest quality.
** However, if you are unhappy with any of the product delivered to you, we completely respect your right to a full refund.
** So, we strictly follow a No Questions Asked Return Policy.
For COD Payments :
** You are required to only pay the amount that corresponds to the products accepted by you.
** You will not be charged anything for any rejected product.
For Online Payments :
** When any product is returned by you, the corresponding amount will be credited to your Zip.in account as store credit which can be used as currency in your next order.
** However, if you choose to have the amount credited back to your card or bank account then kindly contact our Customer Care.
** It takes 5 to 7 working days for amount to be refunded to your card.
** For more information call to our customer care AT 040-60020000 Monday – Saturday 9:00 AM – 5:30 PM
FAQ’s :
1) How do I register?
A) You can register by clicking on the “Register” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.
2) Are there any charges for registration?
A) No. Registration on zip.in is absolutely free.
3) What is a cut-off time and what are the corresponding cut-off timing for each slot?
A) Delivery slotCut off Timing
| Delivery slot | Cut off Timing |
| 7:00am to 9:30am | 4:00PM (One day before) |
| 10:00am to 12:30pm | 4:00PM (One day before) |
| 4:30pm to 7:00pm | 10:00PM (Same day) |
| 7:30pm to 10:00pm | 12:00PM (Same Day) |
4) Can I add products after the cut off time for a slot?
A) No, you will not be able to make any changes to your order after the cut off time for your selected slot.
5) Can I change my order delivery slot after placing the order?
A) Delivery slot cannot be changed once the order is placed. In case of an urgent requirement of change of slot please contact our customer support team and we will try our best to accommodate your request.
6) How long will my chosen slot be blocked for me?
A) 5 minutes. After this the slot will be released for other shoppers on the website.
7) How do I check the current status of my order?
A) To track the status of your order, please contact our Customer Support team. They will be delighted to help you.
8) When and how can I cancel an order?
A) You can cancel your order by contacting our Customer Support team before the cut-off time for your slot. (Please call between 9.30AM – 6.00PM for cancellation requests).
9) How do I contact Customer Support?
A) Our customer service team is available all days of the week – 9:30 AM to 6:00 PM. You can also reach the team at – cs AT zip.in
10) How can I submit feedback on the quality of your service to Customer support?
A) Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with zip.in. Do write to us cs AT zip.in in case of positive or negative feedback.