www.customercare.gen.in

Company : Bengaluru Electricity Supply Company Limited
Head Quarters : Bangalore
Industry : Electricity
Service / Product : Electricity Service
Website : www.bescom.org

BES Customer Care Number

Helpline Number : 1912
SMS : 58888

Related : Karnataka One Helpline Number & Email Address : www.customercare.gen.in/9634.html

24X7 Helpline

** A 24X7 BESCOM Helpline is functioning in the premises of Corporate Office, Bengaluru. The Helpline Number is 1912
** There are 120 Customer Support Executives, 12 Team Leaders, 4 Team Managers and in charge Assistant Engineers are functioning in the BESCOM Helpline, to facilitate consumers.

** BESCOM has enriched its Helpline through the latest technologies where all the conversations between executives and consumers are being recorded.
** Through this system we are ensuring that call auditing is done which in turn enhances the quality of service being rendered to our consumers

24X7 SMS Facility

** Consumer can send SMS to 58888 to register their complaint in the format given below
** BESCOM < Sub- division code> < Nature of complaint>
** Ex – BESCOM N2 No Power Supply since 10.10 PM

The functioning of application is as follows:
** Once the SMS is received, consumer gets back the acknowledgment message with ticket number.
** If Consumer does not receive acknowledgement message he/she can call to 1912 or mail to helplinebescom AT gmail.com
** The application forwards complaint message to the concerned Sub-Divisional AEE, EE for necessary action.

About Us :
BESCOM – Bangalore Electricity Supply Company Limited is responsible for power distribution in Eight districts of Karnataka. BESCOM covers an area of 41,092 Sq. Kms. with a population of over 207 lakhs.
The company has 3 operating Zones – Bangalore Metropolitan Area Zone, Bangalore Rural Area Zone and Chitradurga Zone, 9 Circles, 28 Divisions, 119 Sub-divisions and 453 Section Offices.In the year 1999, Karnataka embarked on a major Reform of the power sector. As a first step, Karnataka Electricity Board (KEB) was dissolved and in its place, the Karnataka Power Transmission Corporation Limited (KPTCL) was incorporated.