www.customercare.gen.in

Company : InkOcean Technologies Private Limited
Head Quarters : Bangalore
Industry : online catalog based eCommerce
Service/Product : home-grown cross-border online catalog based eCommerce

Website : www.inkocean.in

Customer Service Number :

Call : +91-9044130526
Email : support AT inkocean.in

Related : Cityland Technologies Bangalore BPO Customer Care Number : www.customercare.gen.in/365.html

Registered Office :
InkOcean Technologies Private Limited
2nd Floor, #77, 6th cross, 6th main,
Whitefield Road, Kundalahalli Colony,
Bangalore – 560037
Phone : 080-4094-1071/
FAX : 080-4094-1071
Email : sales AT inkocean.in

Customer Service FAQs :
1. How Long Will It Take For Delivery?
It takes about 8-12 Business days for the orders to be delivered.

2. How Much Does Shipping Cost?
Note – From 01-Jun-15, Shipping Charges of Rs 59 are applicable for all orders (Prepaid/COD).

Out Of Stock Items :
** If an item is not in stock when the order is placed, processing will not begin until the product is available again. If you order multiple items, the order will be split shipped and items in stock will be sent first; the rest of the items will be shipped as and when they are available again.
Note : Additional Shipping Fee applies for split shipments of the same order

Replacement/ Return Policy by InkOcean :
** InkOcean takes stringent measures to ensure that the items delivered to you are in perfect condition.

However, there is a remote possibility that :
** The item may be damaged during transit
** There might be a manufacturing defect
** A wrong item is delivered to you
** In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement and/or return of item is made within 48 hours after the delivery.
** No returns or replacements will be allowed after the order is processed, except for the reasons given above.

Procedure for Return/Replacement :
** To get a replacement, email us (support AT inkocean.in) your Order Number and the Reason for returning.
** Only after receiving our confirmation for the return, you are requested to send the item back to us.
** We will then arrange for the replacement of the item through our logistics partner.
** We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Refund Policy by InkOcean :
Cases of goods unavailability or service problem:
** If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
** If the order is confirmed by us and we are not able to deliver it within 45 days, then we will provide full refund to customer, if the customer so demands
** If the delivery address is out-side the service area, 100% refund will be given