www.customercare.gen.in

Company : Shimply
Head Quarters : Delhi
Industry : Online Shopping
Service/Product : Women Apparels, Jewellery,Home Decor,Men Wear,etc

Website : www.shimply.com

Shimply Customer Care Phone Number

Phone:- +91 9871789908
Time : Call us between 10 AM to 7 PM, Monday to Saturday

Related : eMart Solutions India Mumbai Customer Service Contact Number : www.customercare.gen.in/1631.html

Contact Address

G9 First Floor,
Preet Vihar,
New Delhi,
India 110092

Shipping Policy

** At Shimply.com, we provide world class shipping to all our customers that includes inspection, fast & on-time delivery, top quality packaging, insurance for the package, and timely communication at each stage of shipping.
** We completely understand that once you buy merchandise online, the biggest question usually is “Where is my stuff?” – well at Shimply.com, we address that making sure we act on your order as soon as we get it.

** This means that once you have bought a product at our site, we take care of everything so you don’t have to be anxious about anything.
** Each order we receive will be processed within 48 hours, and you will hear from us at every step of the way- i.e.- when the order is placed, processed, shipped, and delivered.
** And of course, any questions along the way just contact our customer support and we will resolve your problem right there.
** We have partnered with most of the top courier and logistics partners to assure that you receive your order on time and safely with full courtesy and attention.

Please Note :
** The delivery timeframe mentioned on product details is estimated. Actual delivery time depends upon availability of the product at the merchant, address where the order needs to be delivered and courier services.
** You can be rest assured that you are completely protected as a shopper at Shimply.com.
** You always have a choice to cancel your order due to shipment delay by contacting us at Customer Support.
** We show products available from third party eCommerce sites.
** If you click and go to a third party site and buy from those sites, you should connect with their Customer Support team to sort the issue out.

Return Policy

** At Shimply.com, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site.
** If you receive a product which falls in the below mentioned criteria,
** Please contact us within 7 days of delivery as return and refund requests are taken up only within this time period.

Return criteria :
** Wrong Size,
** Wrong Color,
** Wrong Quantity,
** Defective,
** Damaged, Or
** Significantly different from the description given by the merchant.
** However, for some products, the sale is a final sale, and the merchant does not accept any return.
** Some healthcare products, customized products, products like undergarments, lingerie, swimsuits etc and perishables including flowers, edible products cannot be returned due to health & hygiene reasons.

We will also not be able to accept the return if product :
** Is used/worn or altered
** Exhibits physical damage to the box or to the product
** Is returned without original packaging and accessories
** Serial Number is tampered.
** If you have received an empty parcel or any item is missing, please contact us within 24 hours of receiving the order.

Note :
** Cancellations will only be accepted within 24 hours of placement of order or, if your order has not yet been shipped, whichever is earlier.
** Once a return or cancellation has been processed, money will be refunded to you within 3-10 days.
** In case of COD, we will ask you for bank details (Account holder name, IFSC Code, Bank Name and Address, Account Number) and send the payment via NEFT.
** For payments via card, netbanking – amount will be returned to the same account.
** Returns will be processed within 7 days of your request.
** Once a reverse pickup request has been generated, our courier partner will make max of two attempts to pick up the order.
** If the order is not handed over to courier partner for any reason (packet not ready, not at home etc), the return request will be forfeited and your request will be denied.
** Given the huge cost involved in international shipment, no returns and refunds are acceptable in case of international orders once shipped