Company : PM Health & Life Care Pvt Ltd
Head Quarters : Bangalore
Industry : Online Shopping
Service/Product : buy medicines online and healthcare products
Website : zigy [dot] com
Customer Care Toll Free Number :
Phone No : 1800-258-0000
Email : contact.us AT zigy.com
Related : Medisys Universal 24/7 Customer Care Number : www.customercare.gen.in/3755.html
Address :
PM Health & Life Care Pvt Ltd
No.51, HAL 2nd Stage
Kodihalli
Bangalore 560008
Karnataka
CIN – U74900KA2015PTCO78315
Delivery Related Queries :
1. Does Zigy deliver products to any location in India?
Currently, products in the CURE section is made available only in 5 cities: Bangalore, Chennai, Delhi, Hyderabad and Mumbai. However, we aim to expand our network to over 50 cities in next 18 months. The products in the CARE section are made available across all cities in India.
2. What are the delivery charges?
Delivery charges will vary from time to time.
3. Can I choose a preferred time of Delivery?
Absolutely. You can opt for any of the following time bands:
** 8.00 am -11.00 am
** 1.00 pm – 4.00 pm
** 6.00 pm – 9.00 pm
4. Can I change my delivery address after I have placed my order?
No, you cannot change your delivery address after submitting your order.
5. How do I know if my order has been shipped?
You will be sent an email and SMS informing that your order has been shipped along with the details of delivery date and slot.
6. What do I do if I cannot track the order?
Reach out to customer support center at 1800 258 0000 with your order ID and delivery address.
7. Seller does not/cannot ship to my area. Why?
We are continuously expanding to newer geographies. However, it is possible that our seller partners do not have delivery capabilities to your area.
Returns Related Queries :
1. What is the general Return Policy on Zigy?
At Zigy, we encourage you to verify your purchase at the time of delivery, and in case there is a discrepancy, you should alert our Chemist Representative/Delivery Executive immediately.
Still, in the unlikely scenario where you discover a malfunction post purchase, you can reach out to our Customer Care Team at 1800 258 0000 with your order ID, item details and the nature of malfunction.
2. What should I do if I receive a tampered bag?
In case you receive a tampered bag, you should refuse to accept the delivery and promptly alert our Customer Care Team at 1800 258 0000. We will take immediate action as we have zero tolerance towards such incidents.
3. What should I do if there is breakage for a prescription drug supplied to me?
For prescription drugs, we would initiate a refund for the item.
4. What should I do if some items are missing in my order?
You should alert our Chemist Representative/Delivery Executive immediately and record your complaint with Customer Care Team at 1800 258 0000 using your order ID
5. Can I return a part of my Order?
Yes, you can return a part of an order if the items are damaged or are different from what had you ordered. However, in no case shall the invoice be split such that some items are delivered and not others.
Auto Re-Order Facility :
** In case a customer opts for auto re-order of medicines from the cure section, only the offers applicable on the day of dispensation of medicines (as per the request made) will apply on such re-order.