www.customercare.gen.in

Company : Dew Solutions Pvt Ltd
Head Quarters : Gurgaon
Industry : Online Shopping
Service/Product : Men, Women Apparels, Clothes, Shoes, Footwear,etc

Website : https://www.cilory.com/

Customer Service Phone Number :

Call Us : 0124 4745 777
Time : Mon-Sat** 9 am – 8 pm

Related : Fabledeal Online Customer Toll Free Number : www.customercare.gen.in/3728.html

Email Us : cs AT cilory.com
Trade/business related queries: business AT cilory.com
Email: careers AT cilory.com

Mailing Address :
Dew Solutions Pvt Ltd
U & I Corporate Centre
Suite-203, Plot No. 47, Sector-32
Gurgaon -122001
Tel: 0124 4745 777

Shipping Policy :
Product packaging :
** Discreet Packaging We Pack Your Items In A Completely Opaque Thick Brown Cardboard Box Or Opaque High Strength Un-Tearable Poly Bag.
** We Don’t Put Any Indication Of Product Name Name In The Package On The Packaging Box*.
** This Ensures Complete Privacy Of Your Order And Safeguards Quality And Packaging Of Your Order.
** This Is Done Free Of Charge!
** Invoice needs to be sent along with the package due to various states/courier regulations. Generic name of the products eg.
** Personal Care Item OR Ready Made Garment will be mentioned on the invoice.
** GIFT WRAP we offer optional gift wrap in case you want to surprise someone OR you want additional layer of privacy.
** This is made available at a nominal charge of Rs 30.

Shipping charges :
** Shipping is FREE for all orders worth Rs 999 or more.
** For orders less than Rs 999, nominal shipping fees of Rs 39 is levied.
** The shipping charges will stay the same irrespective of the size of the order.
** Even if it costs us more to ship your Order to you, we bear the extra cost.
** The total shipping charge for your Order will be displayed once you proceed to check out.
** Octroi charges wherever applicable is prepaid and not to be borne by the customer.
** It is our endeavor to ship all items in your Order together; however this may not always be possible due to product characteristics, or availability.
** Also there may be restrictions on accepting Orders for certain pin codes as cannot be shipped to those destinations.
** In such scenarios, order will not be accepted online and message will be displayed requesting to provide an alternate pin code.
** Currently, each order may be shipped only to a single shipping address.
** If you wish to ship products to different addresses, you need to place multiple orders.
** In instances where customer places multiple orders within a day or two, we might combine orders and ship them together.

Cancellation Policy :
** We make every effort to fulfill all the orders placed.
** However, please note that there may be certain orders that we are unable to process and must cancel.
** The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.
** Our Customer Service Team will communicate to you if all or any portion of your order is cancelled.
** If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account.

Refunds :
** We will refund the money in the same mode as the payment was made.
** If the payment was by Credit Card or Net-Banking, we will refund in your Credit Card or Net-Banking account.
** If the payment mode was Cash On Delivery (COD), we will refund the money in Cilory Wallet, which can be used for any purchases on cilory.com OR can be transfered to the Bank Account.
** User would need to add bank account details and then initiate transfer from wallet.
** You can access your wallet by clicking here.
** Typically refunds take 3-5 Business days to get reflected in Bank Account.
** In some cases, credit card issuing banks may take longer to reflect the credit posted on the card.

Mode of Return :
** To provide highest standards of customer service and enable a completely hassle-free experience, we pick up the returns through courier collection Free of cost Or the customers can directly send the product back to us through a premium courier partner and we shall refund you the courier cost subject to maximum of Rs 120.

** You may contact our Customer Care within 15 calendar days of having received the product and request a return/exchange, subject to the above mentioned terms and conditions.

** We will arrange for the products to be collected from the delivery address through courier FREE of cost and shall process the return/exchange subject to receipt of the products at our location in unused condition and in its original packaging along with the invoice, failing which return/exchange may not be possible.

** At the time of collecting the products, you will be given a courier Airway Bill, which we request you to retain for future reference.
** Please e-mail us at cs AT cilory.com if you have any questions on our returns policy.