www.customercare.gen.in

Company : SNDL
Head Quarters : Mumbai
Industry : power supply
Service/Product : Power Distribution

Website : sndl [dot] in

SNDL Customer Help Desk Number

** In order to enhance its customer service facilities, SNDL has set up a 24×7 call center to facilitate its customers.

Related / Similar Service : Ice Gate Toll Free Number

** A dedicated and qualified team is been put in place to attend and resolve any issue that a customer may face.
** The Helpdesk undergoes a continuous improvement process to ensure quality optimization.

Helpdesk Number: 1800 313 9600

** The Company has already developed a robust consumer response mechanism (CRM) wherein all aspects of the service cycle are being integrated, including billing.
** This will help in better understanding of usage patterns and plan load and services/schemes accordingly.

Contact Address

Corporate Office:
20th Floor, A wing, Marathon Futurex,
Mafatlal Mills Compound,
N M Joshi Marg, Lower Parel,
Mumbai 400 013, India
Maharashtra, India
Tel No:+91 (22) – 7108 4444
Fax No:+91 (22) – 7108 2300
Mail To: reachus AT utility.esselgroup.com

Nagpur :
S K Tower, Block No. 302, 3rd Floor
Nelson Square, Chindwara Road,Chaoni, Byramji Town,
Nagpur 440013
Maharashtra, India
Tel No: +91 (712) – 6662700
Mail To: reachus.ngppower AT utility.esselgroup.com

FAQs

Do you have a new helpdesk number?
In order to enhance its customer service facilities, SNDL has set up a 24×7 call center to facilitate its customers. A dedicated and qualified team is been put in place to attend and resolve any issue that a customer may face.
Helpdesk number is 0712 – 6660000
All your queries related to electricity including billing, power failure and new connection will be addressed at this number.

Will consumer pay for the infrastructure improvement cost?
No. The Distribution Franchisee model is based on efficiency improvement. The DF derives revenue by fixing systemic lacunas i.e. technical and commercial loss and for the same invests to improve overall infrastructure. SNDL’s investment in infrastructure has no co-relation with the Tariff increase. Tariff is a MERC subject.

What is SNDL’s key role as a Distribution Franchisee?
Objective :
To minimize aggregate Distribution and commercial losses
To bring improvement in Metering, Billing and Revenue Collection
To minimize Current Assets on account of arrears
To enhance customer satisfaction level by improving quality of service
To achieve effective demand side energy management