Company : One Mobikwik Systems Private Limited
Head Quarters : Gurgaon
Industry : Telecom
Service / Product : Mobile, Datacard, Telelviosn Service
Website : www.mobikwik.com
Customer Services :
** It is our endeavour to provide premium service to our customers. In order to address your queries and complaints up to your satisfaction, we have established customer grievances redressal machinery functionary at two levels.
Customer Support Contact Details :
** The company has a Customer Support facility for effective resolution for operational issues and all the grievances referred to it.
** For quick reference, the contact details are provided herein below
Customer Care Email: complaint AT mobikwik.com
Customer Care Number: 09466446644
Postal & registered office:
One Mobikwik Systems Private Limited
#758
1st floor
Udyog Vihar Phase V
Gurgaon, Haryana 122016. India.
Terms and conditions of Services for Users :
** By clicking on the “Terms and Conditions” checkbox and successfully completing the registration process, You are stating that you are Eligible to be a User of a MobiKwik Wallet and that you have read, understood and agreed to be bound by all of these Terms and Conditions of Service (“T&Cs”).
** We urge You to read these T&Cs carefully now so that You are informed of the promises You are making to us by successfully completing registration with Us.
** Applicable laws allow Us to hold You to these promises later, so don’t say We didn’t warn You!
Common Support Queries :
Wallet Balance Did Not Update :
** Please provide us with the following details to resolve the matter for you
** a) Transaction ID for all the Balance Update Transactions
** b) Transaction Amount.
** c) Your Registered Email Address.
** d) Phone Number.
Unsuccessful Recharge :
** Please provide us with the following details to resolve the matter for you
** a) Transaction ID for all the Recharge Transactions.
** b) Transaction Amount.
** c) Your Registered Email Address.
** d) Phone Number for which you tried to recharge.
“Invalid Amount” Recharge Error :
** Please try to recharge your mobile for a different amount.
** If you are still not able to recharge your mobile number, then please provide us the following details
** a) Transaction ID for all the Recharge Transactions.
** b) Transaction Amount.
** c) Your Registered Email Address.
** d) Phone Number for which you tried to recharge.
Mobile Verification Code :
** Please provide us the following details
** a) Your Registered Email Address.
** b) Phone Number for which you tried to recharge.
Primary Number :
** Primary Number is the mobile number used to enable SMS and Phone transactions.
** You can view, change or disable this number from your account dashboard.
“Manual Verification” Flagged Transaction :
** This message is issued when the Payment Gateway is concerned about your mode of payment.
** Please provide us with the following details to resolve the matter for you
** a) Transaction ID for all the Balance Update Transactions.
** b) Transaction Amount.
** c) Your Registered Email Address.
** d) Phone Number.
I did not receive the cashback :
** Cash back will be credited to your MobiKwik wallet within 24 hours of making a successful transaction.