Company : Sapna Infoway Private Limited
Head Quarters : Bangalore
Industry : online Shopping
Service / Product : children Books, School Books,etc
Website : koolskool [dot] com
Contact customer care :
Phone: (080)-67415556
Email: customercare AT bookadda.com
Shipping & Delivery :
** We ship to almost all locations in India where there is reach of the Indian Postal Network.
** At present, we do NOT make any international shipments/deliveries.
Shipping and Delivery cost :
** Almost all Orders above Rs 399 are delivered to your doorstep free of cost.
** Please append Rs 49 as courier charges for any order below Rs 399.
** Some items may attract Handling Charges, which are payable extra.
** Handling Charges, when applicable are clearly mentioned in the Product Specifications page.
** Handling Charges are applied wherever the volumetric weight of the item is more and/or the item needs special packing & shipping care.
** Few Bulky Sports equipment may attract a flat Rs 1000/- shipping charge for most parts of India.
** Few remote locations need extra payment beyond this for Bulky Sports equipment (e.g. North East, Andaman Island etc).
In stock :
** All the items will clearly mention the approximate shipping time.
Books/CDs/Electronic Kits :
The dispatch time details are
1 – 3 days*: Items are currently in stock with local distributor(s)/vendor(s) and may likely be shipped on the same day if the order(s) is placed before 2 p.m.
3 – 7 days*: Items are available at the distributor’s warehouse and will need to be ordered from there.
14 – 21 days*: These items are imported into India.
*Day(s) means working day(s) excluding Sunday and National Holidays.
Out of stock :
** These items are currently out of stock. We accept email IDs and will intimate you once the items are back in stock.
Pre-Order :
** The stock of these products is expected shortly (usually within 2-3 weeks).
** We accept email IDs and will intimate you once the products are ready to be shipped for you to place your order(s).
Note:Items ordered on Saturday after 4 p.m. will take an extra day to ship due to the weekend.
Cancellation of order :
** If you choose to cancel the order before the product is shipped, you will be entitled to a 100% refund.
** In case, the product is shipped we’ll deduct the original shipping charges and refund the money.
** Kindly send us an email giving details of cancellation and clearly mentioning your Transaction Id (13 Digit Order Reference Number).
** In case we are unable to meet the requirement of the order placed, we reserve the right to cancel any order.
** However, we will ensure that communication of cancellation of an order is intimated within appropriate time to the customer, and full refund is made in reasonable time.
** To know more about how to return a product, please read our Return Policy.
** Please contact us on customercare AT bookadda.com or speak with customer care on (080)-67415553 (9.30 AM to 6.30 PM IST, Mon-Sat) for any doubts and concerns.
Please Note :
** Currently, each order may be shipped only to a single destination address.
** If you would like to ship products to different addresses, you will need to place multiple orders.
** Product with different packaging characteristics or availability may need to be shipped separately.
** For our valued customers, you are required to submit a form in the list of states below which is mandatory according to the state government rules for any shipments coming in from other states.
** Our customer service personnel will get in touch with you regarding this.
Return Policy :
** If you receive a damaged or a defective item please return the same without any hesitation to us in a proper package. Kindly send an email requesting for return along with its reason. Also state your transaction id & send it to us via a trusted courier or mail. As soon as we receive the defective item we will send you a fresh replacement or refund the amount as per your choice. In your return email please advice us whether you would like a replacement or a refund. This facility is only for goods bought from us. Return of any defective / damage item should be done within 7 days from the date of the receipt of the shipment to our working
office:
Sapna Infoway Private Limited
No: 24, 2nd Cross
Gandhinagar
Bangalore – 560 009
Karnataka.
India.
Note :
** The typical scenario for processing a refund may vary from 3 to 21 working days, depending on the issuing bank/payment processor to pass credit for the said refund.
** Kindly call our Customer Support Helpline at Phone: (080)-67415556 for any assistance.