Company : Housing Development Finance Corporation Limited
Head Quarters Location : Mumbai
Industry : Bank
Service / Product : Banking Services
Website : hdfcbank.com
HDFC Bank Customer Centre
** Welcome to the HDFC Bank Customer Centre. We value your relationship and your satisfaction is important to us.
** If you are seeking information about our products or services, our comprehensive FAQs (Frequently Asked Questions) can be the quickest way.
** This will save you the trouble of emailing or calling us.
Related / Similar Contact : HDFC Bank Mumbai Grievance Call Us
Step One :
Queries / Feedback / Complaints :
You can reach us for any query/complaint through any of our access channels mentioned below
Call us For Credit Card :
** For Credit Card related queries, you can also contact us on 1800 425 4332 (toll free from BSNL / MTNL landline) from the following cities
** Agra/ Ajmer/ Allahabad/ Bareily/ Bhubaneshwar/ Bokaro/ Cuttack/ Dhanbad/ Dehradun/ Erode/ Guwahati/ Hissar/ Jammu and Srinagar/ Jamshedpur/ Jhansi/
** Jodhpur/ Karnal/ Kanpur/ Madurai/ Mangalore/ Mathura/ Meerut/ Moradabad/ Muzaffarpur / Mysore/ Pali/ Patiala/ Patna/ Rajkot/ Ranchi/ / Rourkela/
** Salem/ Shimla/ Siliguri/ Silvassa / Surat/ Trichy/ Udaipur/ Varanasi
** You will receive a response within 10 working days.
** Applicable when level wise escalation is followed.
Timings:
Banking :
** Banking services are combination of IVR and Agent offering depending on the type of transaction.
** All IVR transactions are available 24×7 and Agent assisted services are available between 8.00 am to 8.00 pm on all days.
** Reporting loss of cards is an Agent assisted facility and is available 24 hours on all days.
** Credit Card related services are available 24 hours on all days including Sundays and Bank holidays.
** Loan Services – Loan services are available between 8:00 a.m. to 8:00 p.m. on all days including Sundays and Bank Holidays.
** Demat and Loan Against Securities Account Services : Services are available between 8:30 a.m to 5:30 p.m on weekdays and 9:30 a.m to 1:30 p.m on Saturdays (This facility is not available on Sundays and Bank Holidays)
Step 2 :
Grievance Redressal :
** If the resolution provided at Step 1 does not meet your expectation,
** you can approach our Grievance Redressal Officer through any of our access channels mentioned below
Call Center :
** Call – 1800 22 4060
** Monday to Friday – 8.00 a.m. – 8.00 p.m
** Saturday and Sunday – 8.00 a.m. – 4.00 p.m
** Toll-free from BSNL / MTNL Landline
Grievance Redressal Officer : (Banking Products)
** Call -022-28569303
** Monday to Friday – 9.30 a.m. – 6.30 p.m
** Saturday – 9.30 a.m. – 1.30 p.m.
Grievance Redressal Officer : (Credit Cards)
** Call – 044 – 23625600
** Monday to Friday – 9.30 a.m. – 5.30 p.m.
** Saturday – 9.30 a.m. – 1.30 p.m.
Grievance Redressal Officer : (Demat Account)
** Call – 022-28569303
** Monday to Friday – 9.30 a.m. – 5.30 p.m.
** You will receive a response within 10 working days.
** Applicable when level wise escalation is followed.
Step 3 :
Principal Nodal Officer
** If the resolution provided at Step 2 does not meet your expectation,
** you can approach our Principal Nodal Officer through any of our access channels mentioned below
** Write to us Center
** You will receive a response within 10 working days.
** Applicable when level wise escalation is followed.
Details :
** If after having followed Steps 1, 2 and 3 your issue remains unresolved or if you have not received response within 30 days of lodging a complaint,
** you may approach the Banking Ombudsman appointed by the Reserve Bank of India.for Banking Ombudsman Details
** Go through the website analysis of complaints for FY 2014-15.
About Us :
The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an ‘in principle’ approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of RBI’s liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of ‘HDFC Bank Limited’, with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.