Company : Itemperance Consulting Pvt. Ltd.
Head Quarters : Noida
Industry : Online Books Shopping
Service / Product : Magazine, Stories, fiction, non fiction books,etc..
Website : www.shop.lonelyplanet.in
Customer Service :
Telephone : +91-120-4221295 ( 10am to 6pm )
Shipping & Delivery Charges within India :
** Any order below the amount of INR 500 would be charged a shipping charge of INR 40.
Shipping Time :
** Orders are shipped within 24 hours of receiving them.
Order Delivery Time :
** Usually it will take us 4 to 5 business days (Public holidays and Sunday not included) to ship your order.
Other Details :
** Iffort is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company
** or postal authorities within 1 business day from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
** Delivery of all orders will be to registered address of the buyer as per the order.
** Iffort is in no way responsible for any damage to the order while in transit to the buyer.
Cancellation Policy :
** Iffort believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
Under this policy :
** Cancellations will be considered only if the request is made within 24 hours of placing an order.
** However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
** No cancellations are entertained for special offers such as discounts and promotions on occassions such as Diwali, Valentine´s Day etc.
** These are limited occasion offers and therefore cancellations are not possible.
** In case of receipt of damaged or defective items please report the same to our Customer Service team.
** The request will, however, be entertained once the merchant has checked and determined the same at his own end.
** This should be reported within 5 days of receipt of the products.
** In case you feel that the product received is not as shown on the site or as per your expectations,
** you must bring it to the notice of our customer service within 24 hours of receiving the product.
** The Customer Service Team after looking into your complaint will take an appropriate decision.
** In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
Refund Policy :
** When you buy our products/services, your purchase is covered by our 30-day money-back guarantee.
** If you are, for any reason, not entirely happy with your purchase, we will cheerfully issue a full refund.
** We develop and sell goods that we use ourselves every day and have thousands of satisfied customers worldwide, and our support is second to none.
** That is why we can afford to back our products with this special guarantee. To request a refund, simply contact us with your purchase details within thirty (30) days of your purchase. Please include your order number (sent to you via email after ordering) and optionally tell us why you’re requesting a refund – we take customer feedback very seriously and use it to constantly improve our products and quality of service. Refunds are being processed within 21 days period.
Contact Us :
Itemperance Consulting Pvt. Ltd.
on behalf of Lonely Planet
B-36, Ground Floor
Sector-59, Noida – 201301
India