www.customercare.gen.in

Company : Bookstok Media Pvt. Ltd.
Head Quarters : Mumbai
Industry : Onlins Shopping
Service / Product : Books
Website : www.bookstok.com

Bookstok Customer Contact Number

Call Us : +91 9594 9999 86
Time : 10am to 6pm Standard STD/Local charges apply

Related / Similar Service : Amar Chitra Katha Customer Service Number

Shipping Policy

** The estimated time of delivery is mentioned on every page. It may differ from one item to another.

Mentioned as 4-5 days delivery time :
** These items will be mentioned as “In Stock”. For all areas serviced by reputed couriers the delivery time will be 4-5 business days.
** For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
** Business days does not include public holidays and Sundays.
** This does not apply to bulk orders where 5 or more book/magazines/textbooks are purchased in one transaction.
** With every order, you will receive an email containing the details of the order placed by you.

Mentioned as more than 4 days delivery time :
** Some books/magazines/textbooks may have to be imported from outside India hence could take more time.
** These are mentioned sometimes as “Imported” on the item details page and can take up to 2 weeks or more to reach you.

For Not In Stock :
** In case a book is Not In Stock please use the “Wish list” feature and we will let you know once it is available for sale at Bookstok.com.
** Your subscription of magazines will start between 5 to 7 weeks in case of Indian magazines and between 13 to 15 weeks in case of International magazines.

Cancellation & Returns

For Books :
For outright Cancellations by you :
** If you Cancel your order before your product has shipped, Bookstok will refund the entire amount within 21 days or will provide you with a Refund Voucher which helps you buy a book of your choice later.

If the cancellation is after your product has shipped, you can do one of the following :
** If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same or drop us an email at cs AT bookstok.com.
** If you’ve received the product and want to return it, you can do so within 7days of receiving your shipment, you may return only unopened item(s) in its original packaging, for a refund (excluding shipping costs).

For Magazines & Journals :
** Bookstok.com is bound by the refund policies of publishers of the publications you have subscribed to, through us.
** Please note, the subscription of magazines normally starts between 5 to 7 weeks in case of Indian magazines and between 13 to 15 weeks in case of International magazines.
** In case of cancellation made within 45 days from the date of order, the respective publishers refund policies will be applicable and you will be refunded accordingly.
** A 20% service charge on the total and original value of the cancelled subscriptions will be applicable.
** We will be unable to refund for cancellations made after 45 days from the date of order.
** However in case of unforeseen cases from the publisher end, efforts will be made to offer a refund on a pro-rated basis, subject to the respective publisher policy, i.e.
** refunded value will be for the unshipped issues upon receipt of the refund from the respective publisher.
** Should we have provided you with gifts along with your subscription, the value of the gifts to us shall also be adjusted against the refund that may be due to you.
** The value of the gift will be equivalent to its cost to us – including shipping and delivery, but not the market price.
** If your magazine has shipped but has not yet been delivered, contact Customer Support and inform them of the same or drop us an email at cs AT bookstok.com.

Payments by Cheque / Cash Deposit :
** You can make a Cheque or Cash Deposit in banks accounts held by “Bookstok Media Pvt Ltd” in ICICI Bank branches.

Details of Bank and Account Details mentioned below :
Bank: ICICI Bank
Branch: Thakur Village, Kandivili E
Account Name: BOOKSTOK MEDIA PVT LTD
Account Number: 026705001627
Account Type: Current
IFSC Code: ICIC0000267

Details :
** Please mention your order in the notes and also send an email with the order number and transaction details to cs AT bookstok.com to inform us about transfer / deposit for smooth process of your order.
** Payment made through Cash and Cheque Deposits will be processed only after clearance of the cash/ cheque.
** Do make sure that your item is NOT shown as Out of Stock on bookstok.com before you send us your payment.
** We will process your order upon receiving your payment and your item(s) will be couriered to you, or sent by Government Registered Post if there is no Courier Service operational in your area.
** If the value of your order is less that Rs. 200/-, please add Rs. 30/- as shipping charges.
** Alternately, you can send the Cheque/Demand Draft to our following office address

Address :
Bookstok Media Pvt. Ltd.
Shop No. 14, Ground Floor,
Evershine Mall, Mind Space,
Chincholi Link Road, Malad (west),
Mumbai 400064 (India).

Note :
** Kindly remember to email us the following details to ensure quick processing of your order
** Order Number.
** Cheque / DD Number.
** Name of the Bank & Branch where the Cheque / DD has been deposited (ICICI).
** Amount deposited.
** Your Bank Account Number in case you have deposited an ICICI Bank Cheque.

About us :
Bookstok Media Pvt Ltd is set up by three enterprising young partners who’ve had their fair share in the corporate life, close to 10 years. Experiences in these years that have taught and made us stronger to the expected rigours of entrepreneurship.

Bookstok was started with a simple idea of bringing back reading in vogue again in an age of attention deficiency. An age where multitasking is the norm and everything from instant noodles to instant messaging is in trend. Such is the time where newspapers condense articles into micro tit bits for you to read and trivia is the only way to garner attention.