www.customercare.gen.in

Company : McGraw-Hill Education
Head Quarters : Kolkata
Industry : Books
Service / Product : students, educators, administrators and other professionals Books
Website : www.mheducation.co.in

Customer Service India :
Phone (Toll free in India): 1800 103 5875
Monday to Friday 9am – 5:00pm IST
Email: support.india ATmheducation.com

India Reception (Head Office):
Phone: + 91 0120 4383400
Monday to Friday 8:30am – 5:00pm IST

Customer service for all digital products :
** Log your query online at mhhe.com/support
** The digital support team will aim to respond within 24-48 hours.

Purchase products :
** Selected McGraw Hill Education India products may be purchased online from this website.
** Please search for the title you are interested in, if you see an ‘Add to cart’ button you are able to buy online.
** You can also purchase any McGraw Hill Education products directly from our Customer Service Centre.
** For further information, please go to our Purchase Books section.

Bookseller Information :
** Listed below is important information for booksellers, including downloadable forms and our Return Policy.
** For more information on retailing specific titles in Higher Education, Professional, or Schools, please look in the ‘communities area’ of each division’s website.

Downloadable Forms :
** Order Form
** Damaged Book Return Request
** General Return Request
** Return Request for Misbound titles
** Register to receive McGraw Hill Education India business documents via email to Customer Registration Form

Publish With Us :
** If you are an author and want to publish with us, send your queries to Editorial.India ATmheducation.com and attach the duly filled “Product proposal form”. We will respond to you at the earliest.

Customer Self Service (CSS) :
McGraw Hill Education India’s customer service self service portal (CSS) is an online tool for our Booksellers to access
** Real-time information and 24/7
** Information specific to their account (price and discount)
** Accurate stock information
** Immediate order processing and acknowledgement
** Order Enquiry: Review the details of any of your orders, whether dispatched or on back order. Also gives you the option to view and print copies of any of your invoices
** Catalogue browse and bibliographical information
Access : You can request multiple access as you want, i.e. if you have 4 people who do ordering and order enquiries, we can set up 4 accesses.

Returns Policy :
** Prior permission must be obtained BEFORE returning books.
** Books returned without authorisation will be returned at customer’s expense.
** Returns Request must state precisely the reason for return.

Overstock Returns :
** All books must be held for more than 3 months and less than 12 months. Return of overstocks is at the customer’s expense.
** All Requests for Returns of Overstocks must quote ISBN’s, invoice numbers and date of invoice. All of this information must be supplied or claim will be returned as invalid for processing.
** Old Editions may be returned for full credit and replaced with the new edition only if returned within 12 months from date of invoice. Request for Return Authority must be accompanied with order for the new edition.
** Send Request to return books to Customer Services. Send books when authorisation is given to our warehouse. Authorisation must be attached when books are returned.
** McGraw Hill Education India accepts no responsibility for returns Lost in Transit. A POD will be required to prove delivery into our warehouse before credit is processed. This must detail weight and carton quantities as well as McGraw Hill RA number.
** Unauthorised books will be returned at the customer’s expense.