www.customercare.gen.in

Company : R.K. Infratel Ltd
Head Quarters : Surat
Industry : Broadband
Service / Product : Broadband Service
Website : www.airlinkcpl.net

Air Link Customer Care Number

Call : +91 261-6697777
Call : +91 958 6697777
Email : support AT airlinkcpl.net

Related : Internet & Broadband Services Ahmedabad Customer Support Number : www.customercare.gen.in/2427.html

Customer Support

** As per QoS for Broadband defined by TRAI
** All complaints will be resolved within 3(Three) days of receipt.
** “In case the problem is not resolved within the stipulated time as given by the Call Centre, or the customer is not satisfied with the resolution provided he/she may escalate the complaint to the Nodal officer.”

** “In case the customer is not satisfied with the redressal of his grievance by the nodal officer or his complaint remains to be redressed or no reply is received within the abovementioned specified period, such consumer may, in writing, make an appeal to the Appellate Authority for redressal of his grievance.

Every appeal to the Appellate Authority shall be made in duplicate, in the form attached hereto. Every such appeal shall be filed within 3 months after the expiry of the time limit of 10 days.”

** “Provided that the Appellate Authority may entertain any appeal after the expiry of the three months but before 1 year from the time limit specified if it is satisfied that there was sufficient cause for not filing it within that period.”

Nodal Officer Detail

Name : Bhupendra Lad
Address :
1-2. 1st Floor, Annapurna Shopping Center, Opp.
Dhanmora Complex, Adajan Patia,
Surat – 395 009
Appellate Authority Detail
Name : Kishor Rajput

About Us

RK Group commenced its operations in 2006 by providing Optic Fibre Projects management and consultancy services to major Telco’s, SME, Corporate and CATV Operations in Surat. RK Group has a good infrastructure with four regional offices and more than 22 site offices across PAN India.Based on significant expertise in OFC project management, RK Group deploying its own Fibre infrastructure in and around Surat.

By the way of acquisition and self-deployment, RK Group has underground OFC Networks measuring more than 300 Kms in Surat. RK Group’s network infrastructure is appropriate for catalysing the growth of the Internet and Telco’s networking in an infrastructure starved market. RK Group is the only service provider in its domain that provides customers with end-to-end connectivity services. R.K. Infratel Ltd. is an ISO 9001 : 2008 certified organization.