Company : Connect Broadband Quadrant Televentures Ltd
Head Quarters : Mohali
Industry : Broadband
Service / Product : Broadband Service
Website : https://www.connectzone.in/
Connect Zone Customer Care Number
For Connect Users :
For Wireline Faults : 198 (toll free)
For Internet/Technical Complaints : 198 (toll free)
Related : TeleAnor India Communications Patna Customer Care Toll Free Number : www.customercare.gen.in/2417.html
For VAS Deactivation : 155223 (toll free)
For Product & Scheme/Billing : 199*
For Enterprise Solutions : 1999
Email: customercare AT infotelconnect.com
For Non-Connect Users :
For Product & Scheme/Billing : 1725050505
For Wireline Faults/ Internet/Technical Complaints : 1725055355
Details of Appellate Authority :
Name : Ms. Archana Sharma
Contact Number : 172-5013060
Fax Number : 172-5091920
Address : B-71, Phase – 7, Industrial Area, Mohali-160055
Timings : 9:30 AM to 6:00 PM (Monday to Friday)
E-Mail : appellate.authority AT infotelconnect.com
Contact Address
Amritsar :
Connect Care, S.C.O. 5,
District Shopping Centre,
Old Jail Road, Ranjit Avenue,
Amritsar
Bathinda :
Connect Care, II nd Floor,
Sardar Dalip Singh Ahluwalia Complex,
Near New Bus Stand, Guru Kashi Marg,
Bathinda
Chandigarh :
Connect Care SCO 450-451,
FF, Sector- 35 C,
Chandigarh
Jalandhar :
Connect Care, K.M. Stone 8, G.T. Road,
Opp Victoria Garden, Paragpur,
Jalandhar
Ludhiana :
Connect Care, Professional Panel,
Hemkunt Complex, Opp Bijli Ghar,
Subhani Bulding, Brown Road,
Ludhiana
Patiala :
Connect Care, SCO 10,
First Floor, Chotti Baradari,
Patiala
About us
At Quadrant Televentures Ltd (formerly known as HFCL Infotel Ltd), all our energies are focused on realizing our vision – ‘To be the most admired telecommunication and infotainment service brand through innovation and excellence’.
We understand the importance of delivering quality products and services to nurture long lasting relationships with our customers. It is our endeavor to create significant value for all the stakeholders associated with the company. We truly believe in fundamentals of accountability and transparency and will continue to strive for the highest corporate standards thereby ensuring value creation for all.
View Comments (6)
Connect salesperson called me last week of July 2018 from 8837743366 and told me internet connection that would give me unlimited data at 50mbps speed. Immediately after installation of new connection (181-5123527), I confirmed in the Welcome call that I have opted for this tariff plan for unlimited data at 50mbps speed.
Four days after connection was installed, another salesperson called me and told me that my connection does not give unlimited data at 50mbps speed. He offered me to upgrade my tariff plan to increase FUP limit on my connection. BUT it was supposed to be UNLIMITED in the first place.
So I called the first salesperson at 8837743366, who booked my connection. She continued to insist that my connection has NO FUP limit. Moreover she advised me to not listen to any other telecalled from Connect. I asked her to give me written confirmation that there is no FUP limit on my connection. She agreed to give me in written but then she stopped answering any of my phone calls.
Given that I never needed a connection with limited data on higher speed and then unlimited on slow speed. I reported this incident to the customer care by phone and by email. They "helped" me by terminating the connection BUT asked me to pay outstanding bill of Rs. 358. After 10 emails and 15 phone calls over next 10 days, the Appalle officer waived off Rs. 200 and I still had to pay Rs. 158.
Recently, I shifted to Chandigarh and I was looking for best broadband services for my home. I Compared all plans of various internet service providers on chandigarhbroadband.co.in to get the best deal. And Finally I found that Airtel broadband connection is best option for me. As per me, price and speed of airtel broadband makes it best internet choice.
I was using airtel 4g LTE. It is fast enough wireless internet service But Now I shifted to CONNECT Broadband FTTH service at Chandigarh and it is much better than 4G, You can check the FTTH broadband plans at connectcare.in and you can judge the difference yourself.
I am using ftth connection. But very sad to tell you since last 8th of June 2016 to update. No action is taken to solve the problem. Very bad experience.
I AM USING CONNECT WIFI FACILITY UNDER THE NO 01755009313 AND WANT TO CHANGE THE PASSWORD. LET ME KNOW THE PROCEDURE AS HOW TO CHANGE THE PASSWORD.
THANKS
Use this link to get your forgotten password.
https://cselfcare.infotelconnect.com/