Company : High Street Stylista Apparels Pvt.Ltd
Head Quarters : Mumbai
Industry : Online Shopping
Service / Product : Women Apparels, fashion dresses,etc
Website : www.m.stylista.com
Customer Care :
Call Us : 022-24191554
Address :
High Street Stylista Apparels Pvt.Ltd
Metro Dome, 4th Floor,
Metro Theatre,
MG.Road,
Mumbai – 400020
Note :
** Have a question or two about shopping at stylista.com? You’re in the right place.
** Use the links below to find complete information about orders, payment, shipping, and more.
** You can also give us a ring at 022-24191554 with any concerns you may have—we’re around 24/7.
Shipping : (Domestic within India)
** We dispatch your merchandise within 24 hours or as per the time lines mentioned against the product on our site.
** You can expect your delivery within 2-5 working days from the date of your order, depending on the city you reside in.
** We ship products from Mondays to Saturdays. Orders placed on Saturday and Sunday will leave our processing centres only on Monday evening.
** We make every attempt to make your deliveries on Sundays and Public holidays depending on the state and the nature of the holiday.
** Stylista delivers to almost every location covered by its service partners.
** For locations where our partners do not service, we send the parcel through registered/ Speed Post.
** Once your order is fulfilled and out of our processing centre, an email with the tracking number will be sent to you.
** You can then track your order on our site till the parcel reaches you.
** You can also call our Customer Care for any assistance or information.
Delivery charges (Within India) : Stylista offers Free Shipping within India.
Shipping :(International)
** International shipping will be available shortly.
** Customs Duty (Only For International Shipments)
** Every international order will need to pay Customs Duty as per the duty structure of the country you reside in.
** Customs Duty will be at actuals. You will need to pay the Customs Duty at the time you accept the order.
Conditions of Return/ Exchange :
** A no-questions-asked, 14-day returns/exchange policy with full refund will be made to the customer within 15 days of receiving your product.
** However, Stylista.com would not accept returns or exchange on its Swimwear for Hygiene reasons.
** Products returned must be unused, unworn, unwashed and undamaged.
** Returned items will only be accepted in their original packaging, which includes hangers, polyester bags, hang tags on garments and the designer’s label
** Any items that are damaged, soiled or altered will not be accepted and will be returned to you. In the case of “Made To Order” products, we will not accept returns.
** However, you can exchange them in the case of sizing issues.
Steps for Return/ Exchange :
** Please register your case for returns with our Customer Care executives, who will accept the request and allot you with a Return Request Number (RRN). Please mention this RRN on the Return Request Form sent along you’re your Stylista product parcel.
** You can ship the product back to us at the address mentioned on the Return Request Form. Please use a reputed courier service provider for returning the product. We will offer you a store credit of Rs. 100/- for shipping the returned product to us.
** On receipt, we will have the product inspected. On successfully completing all quality checks, we will proceed to refund you within 15 days.
** Orders paid via Credit/Debit Card and Net Banking will be refunded/credited back to you in 14 working days. You will need to send us your Name, Account Number, Bank Name, Address, MICR Code and NEFT/RTGS Code to facilitate the transfer.
** For all COD transactions, refunds equivalent to your product’s purchase price will be credited directly into your Stylista.com account in the form of store credit.
** If your order had a component of Gift Voucher or Store Credit, we will provide the refund in form of a fresh Gift Voucher or Store Credit of the same value to your account.
** For exchanges over size issues, we will have the requested size dispatched within 3 working days.
** In case the product under exchange is unavailable, a refund will be made in form of Store Credit.
** An exchange will only be considered if the product you have ordered has sizing issues or if you’ve received the wrong colour/design. No alternate product will be offered in place of the product you have ordered.
** If you are returning an order or a product that was purchased with an E-Gift Card, we will make the refund by issuing a new E-Gift Card via which you can shop for a new product at a later date.
** Please note that returned orders received at our processing centre without authorisation from our Customer Care will not be entertained and sent back to you.