Company : Carat Lane Store
Head Quarters : Bangalore
Industry : Online Shopping
Service / Product : Rings,Earrings, Pendants,Bangles,Chains and Necklaces
Website : www.caratlane.com
Customer Toll Free Number :
Call Us : 1800-102-0103 / +91-44-4293-5000
Email us :contactus AT caratlane.com
Opening Hours :
** 10 A.M to 11 P.M IST (Mon – Sat)
** 10 A.M to 8 P.M IST (Sun)
Customer Service Contact Details :
Bangalore
Toll Free :: 1800 102 0103
Address :
#26, Upper Ground Floor,
Phoenix Market City, Bengaluru – 560048
Ph: 080-67266579
Delhi/NCR :
Toll Free : +91-44-4293-5000
CaratLane Store,
M-5, 1st Floor, Main Market,
GK-1, New Delhi-110048
Ph: 011-46321000
Gurgaon :
CaratLane Store,
Shop No F-153D & F-153E,
1st Floor, Ambience Mall, Gurgaon-122001
Ph: +91 9999200133
Khayala :
CaratLane Store,
Shop No FF-17, First Floor, Pacific Mall,
Najafgarh Road, Khayala, Delhi-110018
Ph: 011-45531199
Hyderabad :
Toll Free : +91-44-4293-5000
Email : contactus AT caratlane.com
Hyderabad :
Plot No 237 , Uptown Jubilee Building – Vamsiram Builders,
Road No 36 Jubilee Hills, Hyderabad – 500033
Ph: 040-23542471 / 040-23542472
Telangana :
Carat Lane Store,
Unit No 15, Upper Ground Floor,
Forum Sujana Mall, Kukatpally,
Hyderabad, Telangana-500072
Ph: +91 7893067654
Indore :
Princess Business Skypark,
Shop No. G-5, Opposite InOrbit Mall,
AB Road, Indore-452001
Ph: +91 9753950005
Chennai :
CaratLane Store,
1st Floor, Rutland Lane,
2nd Street, Khader Nawaz Khan Road,
Nungambakkam, Chennai-600006
Shipping Policy :
** We offer FREE shipping on every order only within India. Your order will be shipped to you fully insured. We urge all customers to inspect the package for any damage or tamper before receiving or signing for receipt.
** For our Indian customers, after your item has been packaged, it will be shipped and delivered free via one of the following carriers.
** Blue Dart / Speed Post / Sequel
** For our International customers, after your item has been packaged, it will be shipped and delivered via the following carrier. / UPS
** The shipping charges for our international customers are charged at the time of order booking.
Packaging :
** Every jewellery package from us arrives at your doorstep in a durable, tamper-proof packing.
** Whether it is a jewellery, gold coin or solitaire, your item is delivered to you in an exclusive CaratLane box along with the relevant certificates.
Free Gift Packaging :
** In case your purchase is intended as a gift, we offer free gift packing, along with a gift message of your choice.
** Your gift will be delivered in distinctive CaratLane gift packing.
** So whether you order a gift to give to your loved ones personally, or want us to deliver it, the recipient is sure to be impressed.
** To send a free gift message with your gift, look for the Gift message text box in the shopping bag/cart page.
** Your personal message will be printed on a distinctive card and delivered along with the gift.
Return, Exchange, Repairs & Resizing Policy :
** If for some reasons, you want to return or exchange your product bought from the company, such return or exchange is subject to the following terms and conditions. Please note, the following features are not available for customers outside India.
30 Days Exchange Policy :
** Return the product, except gold coin, to the company within 30 days from the date of delivery of the product, under the 30 days exchange policy and buy any new product of your choice.
** The amount of the product being exchanged should not exceed Rs.1,00,000/- in case of Jewelry and Rs.5,00,000/- in case of Solitaires.
** Silver Jewelry products cannot be exchanged.
** Customized Jewelry which includes personalized/engraved products manufactured/ordered in line with specific instructions from Customer is not eligible for 30 days exchange
** Once your returned item is received our Quality Assurance department will review the returned item.
** Any items that show signs of wear or have been altered, resized (by a jeweller other than the company), or damaged cannot be accepted for 30 days exchange.
** You will receive complimentary return shipping for all eligible products within the 30 Day Exchange policy.