Company : Mirza International Limited
Head Quarters : Delhi
Industry : Online Shopping
Service / Product : Footwear, Apparel, Accessories, etc
Website : www.redtape.com
Red Tape Mirza Customer Service Number
Phone: 011-26959553/54/66
Time : from 10:00 a.m. to 5.30 p.m., Monday to Saturday
Product Support : CustomerCare AT redtapeindia.com
Related : Trendy Divva Contact Number & Email Address : www.customercare.gen.in/9348.html
Contact Address
Mirza International Limited
Corporate & Marketing Office:
A-7, Mohan Cooperative Industrial Estate,
Mathura Road, New Delhi – 110076
Shipping Policy
** we deliver anywhere in India.
** We have tied up with some of the best known logistics companies like DTDC to ensure quickest delivery anywhere in India.
** We will Dispatch your oder within maximum 7-10 working days & will make sure it reaches you as early as possible.
** We don’t charge you anything for shipping, if shipping in India.
** An order can be delivered only to one address.
** You can place another order for shipping to a different address.
Return And Replacement : Product not to your liking
** You can return any products within 7 days of your purchase that fail to meet your expectation, no questions asked, as long as it is in its original packaging and is accompanied with its invoice.
Product Claim Policy :
Footwear :
a) 100% claim is allowed if there is any manufacturing defect in the product within 1 month of purchase with the copy of the bill.
b) Product older than 1 month & under 3 months has to be sent to us with Original copy of bill, please ensure that the defect claimed is genuine i.e. no external defect has been caused intentionally or un-intentionally especially by Rough usage, Dog bites, Silencer burns, Usage of Razor / Blunt object etc.
c) An approval will be provided by us based on the genuineness, usage & if unrepairable and may vary from 50 to 100% of the product price.
d) No Claims will be entertained under any circumstances of product more than 3 months older.
Apparel :
a) 100% claim is allowed if there is any manufacturing defect (like Shrinkage, Colour fastness & other genuine manufacturing defect) in the product within 1 month of purchase with the copy of the bill.
b) All the product has to be dispatched with Original copy of bill after ensuring that the defect is genuine & proper instructions of Washing & Ironing have been followed.
Please dispatch the products to our address :
** Mirza International Limited, A-7, Mohan Cooperative Industrial Estate, Mathura Road, New Delhi – 110044.
Refund Policy
** We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a Cheque (not a DD). Cheque will be sent only to the billing address of the customer.
** The refund process will be initiated once we have received the product(s). Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the Cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the Cheque.
** This policy is only for customer in India and we won’t be able to provide exchange, returns or refunds to our international customer due to prohibitive shipping cost.
Branch Address Phone Number & Email ID
Hyderabad :
Phone: 040-65267315
Email: hyderabad AT redtapeindia.com
Thane :
Phone: 040-65267315,
For Pune: 9850602545
Email: hyderabad AT redtapeindia.com
Noida :
Phone: 0120-4255868
Email: noida AT redtapeindia.com
Chennai :
Phone: 044 25366202 , 044 26383987
Email: chennai AT redtapeindia.com
Ahmedabad :
Phone: 079-65420616 | 079-65220616
Email: ahmedabad AT redtapeindia.com
Bangalore :
Phone: 080-25437135 | 080-25437136
Email: bangalore AT redtapeindia.com
Kolkata :
Phone: 033-40049587
Email: kolkata AT redtapeindia.com
Jaipur :
Phone: 0141-4032166
Email: jaipur AT redtapeindia.com
Ludhiana :
Phone: 0161-2673380 , 0161-2678380
Email: ludhiana AT redtapeindia.com
Kochi :
Phone: 0484-2356041 , 4030551
Email: kerala AT redtapeindia.com
About Us
Red Tape is a brand known for its unparalleled Comfort, International Styles and Finesse. It is the brand for Hi-Fashion & Lifestyle, owing to its unmatched quality, skilled craftsmanship and trendy products. Endorsed in the past by the style icon Salman Khan, Red Tape has become India’s most Loved Premium Lifestyle Brand.
Emerging as a leader in the High-End Fashion Footwear segment, the Footwear range is designed in our in-house design studios in UK and Italy, with manufacturing them to International Standard of Quality and Materials.
View Comments (7)
Very poor staffs in GT road, Panipat.
I have placed my order at 12th October, customer care said that, my product will dispatch at Saturday (or) Monday but there is no dispatching of product till now. It is poor and bad online service of redtape.
No one is answering the calls if we call to customer care -011 -40959538. Let me know to whom I need to contact to replace the products.
I have ordered red tape casual shoes on 16th March, Till Now I didn't get the product and there is no response from the call center people also.
When can I expect the Product ?
Order# : 12778
I have ordered red tape casual shoes, but the color that showed on website is totally different. I don't like the product.
Is there any option that you collect the shoes from the same address where you have delivered?
From the Website :