Company : Greencart Ventures Pvt Ltd
Head Quarters : Mumbai
Industry : Online Shopping
Service / Product : Fruits, Vegetables, grocery, Bakery, diary,etc
Website : www.greencart.in
Customer Care: helpdesk AT greencart.co.in
Want to list your product or Tie up at Greencart: sell AT greencart.co.in
We will answer your queries within few hours.
Time : Monday to Saturday,9:30am to 8:30pm
OR
You may also call us at : +91-84-333-333-94. We are here Monday through Saturday, 9:30am to 8:30pm
Delivery charges :
** Greencart provides free delivery for minimum order of Rs.399/- per day.
Different address :
** Currently we are picking up the delivery address from your profile address.
** We don’t support delivery on an alternative address. However in case of a contingency,
** please use our special instruction section within Week Cart to specify any alternative address for the day.
** We would make the delivery (purely as an exception) in case the area is within our coverage.**
Payments :
** You could opt for Cash on Delivery, Ticket Restaurant Meal vouchers or online payment through credit, debit or netbanking.
** Please note that the Ticket Restaurant Meal Vouchers cannot be redeemed for cash.
** The extra value of voucher or cash would be credited to your Wallet and can be used for next shopping.
** For online payment, please login and simply click on “Online Payment” button on right hand side of Go-shopping page.
** Or go to “My wallet transactions” under “My Account” and click on online payment. It would take you to the secure payment gateway.
** Please follow the instructions on the pages. Post a successful online payment, the amount will immediately be credited and reflected in your wallet on Go shopping page as well as under My Account (View Wallet Transactions).
** If you wish to pay through Cheque, please draw it in the name of “Greencart Ventures Pvt. Ltd” and courier it to the following address.
** Please note that the amount would be credited to your account only after the cheque is successfully credited to our Account.
Your order would be confirmed only after that:
Greencart Ventures Pvt Ltd
16, 1st Floor, Manu Mansion
Opposite to Old Custom House,
SBS Marg, Fort,Mumbai
Maharashtra, 400001
Status of payments :
** Whenever you make an online payment, we would be sending you a sms confirmation for both, successful or unsuccessful, payments.
** In case you do a Cash-on-delivery payment, we would be sending you a sms confirmation of successful top up of your Wallet on the next day.
Refund work :
For Within Mumbai deliveries: The cancelled/refund amount will be refunded to your Greencart wallet which can be used in subsequent shopping.
** In case your order is cancelled 24 hours from the date of delivery, no extra charges are made on the cancelled delivery.
** However Greencart holds the right to deduct any delivery charges or wastage charges in case the cancellation is done after the dispatch of your delivery.
** Any refund for payment done through Ticket restaurant voucher coupon would entail 5% deduction of service and banking charges on the invoice value.
For Outside Mumbai deliveries: As the order is confirmed on receipt of the payment, in case the product has not been shipped, any refund in this case would entail 5% deduction of service and banking charges on the invoice value.
** In case the product is shipped, no refund would be done owing to perishable nature of the products, they cannot be returned. Of course if the consignment is damaged on receipt, we would coordinate with the delivery partners to ensure speedy resolution of the issue.
** No refund would be done to the extent of any free gift or Gift voucher or Greencart Concession or Greencart Cash back availed in your order.
** In case of online payment (through credit/debit card) we can also credit the money back to your card. Please contact customer support for any further assistance regarding this issue.
** Owing to accounting and auditing purpose, all refunds would be done through Cheque alone and No cash refund would be done.
About Us :
Greencart went live in the year 2013 with the objective of making the Best Quality & the Widest Range of Fresh Produce (Farm-O-Fresh Fruits & Veggies) easily available to everyone. This is how the idea Greencart.in germinated. We have come together from varied fields having in-depth experience in Agriculture, Technology, Distribution and Marketing in corporate world. Having more than 40 years of experience in agriculture, not just in growing but sourcing, exporting & importing of fresh produce, our aspiration is to deliver the highest quality food right at your door step at most competitive price so that you could devote time towards what really matters to you .