www.customercare.gen.in

Company : Peora Jewellery
Head Quarters : Mumbai
Industry : Online Shopping
Service / Product : Jewellery Collections
Website : www.peora.in

Customer Service :
Online Orders :
For any queries regarding your order placed on Peora.in
Call us : on +91 (22) 28263331 / 28329609 (Monday to Saturday 10:00 – 19:00 IST)
Email us : at info AT peora.com
WhatsApp : us at 9930497566

For Trade & Business Enquiries :
For any marketing or business queries with Peora –
Call us : on +91 (22) 28263331 / 28329609 (Monday to Saturday 10:00 – 19:00 IST)
Email us : at info AT peora.com
WhatsApp : us at 9930497566

Corporate Office Address :
NB-13, 3 Rd Floor, Building no.4, Sona Udyog,
Parsi Panchayat Rd., Andheri (E),
Mumbai – 400069, Maharashtra, India

Shipping Policy :
** We understand our customer’s curiosity to receive- see, touch and feel the product as soon as they place an order,
** and considering that we ship all our orders on the same day all over the country.
** We are committed to delivering your order accurately, in good condition, and always on time promised by us.
** International shipping charges apply, and vary from country to country.
** Each order may be shipped only to a single destination address specified at the time of payment for that order.
** If you wish to ship products to different addresses, you shall need to place multiple orders.
** We ship on all week days (Monday to Saturday), excluding public holidays.
** To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
** While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
** Please note that a service fee of Rs. 69 will be applicable on all Cash On Delivery (COD) orders.
** Due to security reasons, COD option is not available on purchases above Rs. 15,000/-
** If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, and if you wish to Exchange kindly
** Email us at or call our Customer Care +91 (22) 28263331.
** We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest
** Please note all items (including gifts) will be shipped in a nice box with bubble wrapped in it, invoice mentioning the price, as per Indian Tax Regulation & a warranty card.

Exchange Policy :
** The exchange is possible only if the product is of incorrect size, damaged or defective.
** All our products are sent with a tamper proof tag stating ‘Return Policy Void If tag is broken’. Returns will only be accepted if the product is returned in the original box and the tamper proof tag is intact (Not broken).
** The products should be new or in unused condition. It should not have any scratches, marks or damage with all the original packaging and materials included.
** If the item has been resized, altered or damaged we won’t be able to offer the exchange and will have to return it to the customer at the customer’s expense.
** In case of ring size replacement, we will ship the desired ring size. One way shipping cost has to be borne by the customer.

Steps to follow to exchange our products :
** Drop us an email at info AT peora.com or Call us at +91 (22) 28263331 / 28360926
** Expect a response from us within 3 working days
** Pack the product and courier it to the following address with the original gift box.
** It is advised that the return packets should be adequately packed and the gift box should be with a protective cover or bubble wrap so that there is no further damage of goods in transit.

About Us :
Founded in 1988, Peora is a Jewellery company based in Los Angeles. For more than two decades, we have been designing, manufacturing, and selling diamonds, gemstones and silver jewellery throughout the United States.Peora ventured into the Indian market in 2006 with a simple aim To offer beautiful Sterling Silver Jewellery at affordable prices