Company : Kaka Overseas Limited
Head Quarters : Gurgaon
Industry : Online Shopping
Service / Product : Men women Clothes, Books,baby & kids, things, Home & Kitechen Appliances,etc
Website : www.royzez.com
Royzez 24×7 Customer Care Number
Queries: happyshopping AT royzez.com
Corporate: info AT royzez.com
Related : Make My Orders MMO Online Retail Delhi 24×7 Customer Care Number : www.customercare.gen.in/9908.html
Shipping / Delivery
** At Royzez.com, our aim is to ship your products in a quick, safe and inexpensive manner.
** We deliver all across the major cities of the country and in areas which are serviced by major courier services.
** We offer free shipping to our customers on the products ordered above Rs. 500/-.
** If the customer(s) shops below Rs. 500/-, then an additional amount of Rs 50/- will be charged from the customer on the shipping/delivery of the product(s) purchased.
** At Royzez.com, we try our best to ship/deliver your goods to you as soon as possible.
** We have tied up with premier courier companies to ensure your packages are delivered in record time.
** To make your shopping experience as seamless as possible, we ship our products through reputed courier companies like Federal Express, Bluedart, Delhivery and DHL and as per our 24 hours dispatch policy, we dispatch your product(s) purchased the same day.
** Our products are shipped from our warehouse in New Delhi, India. Therefore, for the local shipment, it will take a minimum of 2 to 3 business days and for pan-India it will take minimum 5 to 7 business days for the same to be received by you.
** We put our best efforts to ensure that you get the best of products and if you find any of your product in bad condition or been tampered or damaged, before you have received your goods, you can refuse to take the delivery and contact your personal Personal Manager or 24×7 Customer support centre.
** You can also track the shipping status of your order(s)/product(s) by simply clicking on the Track Order section.
Returns / Exchanges
** Here, at Royzez.com, we value your every purchase and the feelings behind it.
** Therefore, in any case whether your product(s) is/are damaged, defective or you are not satisfied with the product(s),you can conveniently return it to us or can exchange with us.
** Royzez.com gives you the option to exchange or return the product(s) bought from our online shopping portal within the 14 days of receipt of the order. Any request for the return or exchange of the product(s) after the 14 days of receipt, will not be entertained.
** All the items which are to be returned or exchanged must be unworn, unused and in their original condition with all the original tags and the packagings.
** If you want/wish to return or exchange the product(s) bought from Royzez.com shopping website, you can simply let us know by a call on our 24×7 Customer Care number … or can also make a call to your Personal Manager at toll free number… . Once the return/exchange request is made, we will take care of the rest and make sure it is processed as soon as possible.
** If the product is not satisfactory, wrong or damaged, can I return or exchange
** Here, at Royzez.com, we do Quality Check for every product before it reaches your hands.
** And Yes, you can go for the return or exchange of the product(s), but within the 14 days of receipt of the order and the product(s) shouldn’t have been tampered.
The exchange can only be entertained in following cases :
** In case you are not satisfied with the product(s) purchased
** Any wrong item(s) have been delivered to you.
** There is no return policy for the non-satisfactory and wrongly delivered products.
** In any case you receive the damaged product(s), then you can go for the either of the both – return or exchange of the item(s) bought.
Contact Address
Kaka Overseas Limited
Building 339,
Udyog Vihar, Phase – 2
Gurgaon, Haryana (India) – 122016
About Us
Royzez.com is a young & vibrant online shopping portal, owned by Kaka Overseas Limited, aimed to deliver our beloved customers the best quality of brands and products that are in a true sense reliable, dependable and fashion oriented. We aim to provide our customers with the trendiest from the fashion world on our shopping portal, which you can buy without any hush and rush saving all your precious time.
View Comments (23)
It's very bad to say that your customer care number is not responding. I have called many times.
I had been ordered a shoe which has looking so beautiful but when I received that am so exited to see that and when I saw that am upset because which I had shown not like that product delivered to us and there is no any customer service no to take care of the customer.
Had a worst experience. I ordered two dresses. Today I received parcel. After delivery man left my place its really horrible when I found only one dress instead of two. I already paid for two piece of dresses. They don't have any working no. too and they didn't revert back of mail. I really don't know what to do now?
Its a very bullshit aap even not a correct customer care no ...
This provides very bad product. I have ordered my choice product but they send me a wrong product and when am calling to customer care for correction of my product then customer care no shows incorrect..
What I will do friends? Any one please help me out.
Its about 28 days. I didn't receive my money. I send all details of my a/c number and the customer number. Not received call ever. Please give me real customer number.
My order is not delivered.
Order no : ORD45399
My order no is 452152016- 6-20 and Awb no 384510182696.
My order no is 384510183573. Those shoes I ordered shoes no. of 7 but these shoes doesn’t reach me. Please provide me 8 no of shoes I cannot wear it thanks.
The product delivered is not described in the website.
I find many complains from customers regarding return/refund or exchange. But my experience says Royzez is one of the best market places online to rely on. My first order was returned & exchanged too easily. The only problem is with the Customer Care phone no's. which never get connected. Otherwise good quality products. Discount coupons not working. Size chart for clothing doesn't work. Please take care of customers for the problems faced placing orders.
My order not received after 7 days.
Order no ord41493 and order date 10 may 2016
I have already done online payment but my order did not received till date.
My exchange order not received since a month now.
No response for exchange products.
My order no is ORD33322 for Women Anarkali Suit which was received on 18-20 January 2016. I spoke with customer care person for suit material is not good, they said to return it. So,I returned the suit on 21/1/2016. But they did not give my refund. Now approx 15 days completed. After that nobody responding my calls. Several time I make a call to your customer center but no reply also.
From the Website :
I Have ordered one T- SHIRT WHOSE ORDER NUMBER IS ORD34899 AND NOW I WANT TO RETURN THIS PRODUCT DUE TO MISMATCH OF T- SHIRT COLOR. SO KINDLY DO THE NEEDFUL.
From the Website :
The worst online shopping site ever. Sunglasses which I ordered is not the same i got. After that royzez is not responding my refund or exchange request. Please dont ever shop from royzez.
I returned 2 jeans. But they did not give my refund. Now approx 2 months completed. Don't deal with royzez.com.
What is the time duration, I'll get my refund on the product I returned?
Once we receive your products back to our Delhi warehouse, the quality team will check the product(s) returned, for the fulfillment of our return norms. We will process your refunds within the 07 working days from the date of the receipt of your returned product(s).
In any case the returned product(s) does not qualify on the basis of the return norms, then our team will get back to you.
My order no 27419 not received as I mentioned in the order
How do you get your money back? Do they just put the amount back on your card? When I was processing my refund I didn't have the option to click the refund request button. It just had tech support?
My order no is 59511320466. Those shoes I ordered but these shoes doesn't reach me. Please provide me 9 no of shoes in place of 10 no of shoes