www.customercare.gen.in

Company : Cubelelo
Head Quarters : Raipur
Industry : Puzzles
Service / Product : Classic Cubes, Twisters, Minx the Jinx, Wooden Puzzles, etc
Website : www.cubelelo.com

Cubelelo Customer Support Number

Call us at : +91-771 2242 866
Time : (Mon-Fri 10am-6pm)

Related : Luminous India Gurgaon Customer Care Number : www.customercare.gen.in/9806.html

Customer Service :
Email : support AT cubelelo.com
Time : Monday – Friday : 10am – 6pm

Contact Address

Cubelelo
H.no 27, SBI Colony,
Sunder Nagar
Raipur Chhattisgarh
India – 492013
Mobile: 07712242866
Landline: 07712242866

Domestic Shipping

** We Offer Free Shipping Anywhere In India
** Please allow 1-3 working days for your order to be dispatched.
** Normally orders placed before 1pm on a business day, we aim to ship the same day, providing card security checks are complete,
** payment received and stock availability is confirmed. Orders placed after 1pm will be shipped the next business day.
** Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day.
** During busy times, such as holiday periods, there can be processing and shipping delays.
** The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver.
** Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.
** For shipments delivered outside RAIPUR, the customer’s state may charge an OCTORI Duty on the top of the price of the item.
** These charges are beyond our control and can’t be reimbursed.
** Domestic customers are responsible for any OCTORI Duty charged by your state government.
** We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged.
** In cases of refusal, either the cost of the goods or return service costs will be assessed.

Tracking :
** e-mail containing your package tracking information will be sent after shipment.
** Please mail us at support AT cubelelo.com if any question.

Cancellation of Order by User :
** Cancellation of order within 6 hours without penalty, except the 4% Bank Charges
** After placing an order, customer can only cancel the order if the order state is showing as “pending” under Order History.
** Cancellations have to be made within (maximum) 6 Hours of placing an order.
** For canceling your order, you will have to get in touch with our Customer Support Team by sending an email giving your Order Number.

General Scenario :
** In case we receive a cancellation e-mail and till that time the order has already been “processed” by us, the order cannot be canceled.
** cubelelo.com has complete right to decide whether an order should be cancelled or not.
** Also, the customer agrees not to dispute the decision made by cubelelo.com and accept cubelelo.com decision regarding the cancellation.

In case of Perishable Goods :
** In case if a customer wants to cancel the order for a perishable products, the cost of the products will have to be borne by them.

In case of Gift Certificate :
** Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase.

Cancellation of Order by Cubelelo :
** Cubelelo reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason.
** This shall be regardless of whether the order has been confirmed and/or payment been received.
** The 100% payment shall be refunded and the User shall be informed of the same.
** If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by CUBELELO for re-delivery shall be claimed from the User.

Replacement/ Return Policy by Cubelelo :
In 14 days except the following :
1. Products perishable in nature
2. Gift Certificates
3. Items that have been used or opened
4. An item not returned in the condition it was received.
5. Any item received by us in a damaged condition.
6. Items sourced or delivered outside India.
** We take stringent measures to ensure that the items delivered to you are in perfect condition.

However, there is a remote possibility that:
** the item may be damaged during transit
** or there might be a manufacturing defect
** or that a wrong item is delivered to you
** In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below.
** No returns or replacements will be allowed after the order is processed, except for the reasons given above.
** To get a replacement, email us your Order Number and the Reason for returning.
** Only after receiving our confirmation for the return, you are requested to send the item back to us.
** We will then arrange for the replacement of the item through our logistics partner.
** We shall not be responsible for any items sent to us for return / replacement without our confirmation.

Our Return Policy

** Replacement request must be made within 14 days of purchase and must not be part of above list
** There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
** In case of a replacement, our logistics partners will attempt delivery of the items thrice.
** In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
** In case of perishable items or custom-made non-perishable items, neither Cubelelo nor our enabling partners will be able to accept any returns or replacement of such items.