Company : Indian Cookery.com Pvt Ltd
Head Quarters : Mumbai
Industry : Online Shopping
Service / Product : Accessories, kitchen Appliances, Recipe Books.etc
Website : www.shop.sanjeevkapoor.com
Customer Care Number :
Mobile: 02223538140
Landline: 022-23538140
Contact Email: shop AT sanjeevkapoor.com
Shipping and Returns :
Domestic Shipping :
Please allow 1-3 working days for your order to be dispatched. Normally orders placed before 1pm on a business day, we aim to ship the same day, providing card security checks are complete, payment received and stock availability is confirmed. Orders placed after 1pm will be shipped the next business day. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
The orders cannot be shipped to PO boxes or military addresses, rural domestic addresses require one or more additional days to deliver. Orders requiring engraving or any customization will require additional time and will be shipped in 10 working days.
For shipments delivered outside MUMBAI, the customer’s state may charge an OCTORI Duty on the top of the price of the item. These charges are beyond our control and can’t be reimbursed.
Domestic customers are responsible for any OCTORI Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
Our Return Policy:
• Replacement request must be made within 7 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
• In case of perishable items or custom-made non-perishable items, neither Indian Cookery.com Pvt nor our enabling partners will be able to accept any returns or replacement of such items.
Refund Policy by shop.sanjeevkapoor.com
International Returns :
Items must be returned in their original packaging and in a re-saleable condition within 15 days of receipt of your goods. Indian Cookery.com does not reimburse any customs or import duties, brokerage fees, or taxes paid on shipments. These charges are the sole responsibility of the customer.
We will refund the purchase price paid for the item, but we will not refund any shipping costs, duties, fees, or taxes. In addition, Indian Cookery.com reserves the right to charge you for any import duty or taxes paid while goods are returned and we are charged by custom department for recovering the returned package. You are responsible for all the costs associated with returning the goods back to us. Your refund will be processed once we receive your returned item.
Note:
The shipment of any returned product that might be shipped if there’s a problem with the original shipment. If you return a product to us, you’ll be the exporter from the original shipping destination responsible for compliance with all export laws of that country. Title and risk of loss transfer to us upon receipt at our warehouse.